Job Summary
Granade Technology Solutions is looking for an IT Support Technician who wants to do more than work from a script and escalate tickets.
This role combines frontline helpdesk support with hands-on field work. You’ll answer support calls, work tickets, troubleshoot Windows and Microsoft 365 issues remotely, and travel to client sites when hands-on work is needed.
We’re not looking for someone who already knows everything. We’re looking for someone who troubleshoots logically, communicates well, follows established processes, and learns quickly.
Duties
- Answer incoming support calls and provide frontline technical assistance
- Monitor, respond to, and document support tickets in our PSA system
- Troubleshoot Windows, Microsoft 365, printers, networking, and common end-user issues
- Provide remote support and recognize when an issue needs to be escalated
- Travel to client sites for onsite troubleshooting and hardware installation
- Install and replace PCs, switches, wireless access points, firewalls, and other IT equipment
- Work with senior technicians during more complex troubleshooting and installations
- Build and provision new PCs using established processes and tools
- Communicate clearly with clients about problems, progress, and next steps
- Document completed work and update technical documentation when appropriate
Skills
- 1–3 years of IT support, helpdesk, break-fix, internal IT, or MSP experience preferred
- Strong troubleshooting and problem-solving skills
- Comfortable supporting clients by phone and onsite
- Hands-on Windows and Microsoft 365 support experience
- Basic understanding of IP addressing, DNS, DHCP, switching, Wi-Fi, and VLANs
- Comfortable with hands-on IT work and equipment rooms
- Able and willing to travel to local client sites during the workday
- Dependable, organized, and able to work through problems independently
- CompTIA A+, Network+, Microsoft certifications, or similar credentials are a plus
- MSP experience helpful but not required
Grow Your IT Skills
This role offers exposure to technology you may not get in a large corporate or university helpdesk. You’ll work alongside experienced technicians supporting Microsoft 365, Entra ID, networking, firewalls, Wi-Fi, cloud services, endpoint management, cybersecurity tools, and more.
You won’t be expected to know everything on day one. As your skills grow, you’ll have opportunities to take on more responsibility and increasingly advanced work.
Pay: $38,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
