McGovern Chevrolet of Arlington, part of the McGovern Automotive Group - part of a growing automotive dealership group - is hiring an Experienced Service Advisor to join our exceptional team in Arlington, Massachusetts!
Service Advisor Responsibilities:
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Document customer’s vehicle concerns and reasons for bringing their vehicle in for service/repair
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Obtain accurate parts and labor prices for all customer pay and internal operations using the appropriate parts and labor pricing tools
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Verify vehicle warranty and service contract coverage and explain any relevant provisions and exclusions to customers
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Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtain proper authorization and approval signatures for all repairs; enter RO into service database
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Manage customer complaints or issues with professionalism
Service Advisor Qualifications:
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Maintains core knowledge of products and product updates
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Possesses excellent verbal and written communication skills
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Meets deadlines, prioritizes assignments, and multi-tasks under pressure
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Is self-motivated, organized, detail oriented, and success driven
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Is team-oriented with a desire to achieve both individual and collective goals
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Understands and complies with federal, state and local regulations
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Holds valid driver’s license
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Able to pass background and drug screenings
If you are interested in building a career at a family owned, innovative, and fast paced organization, please contact us.
McGovern Automotive Group is an Equal Opportunity Employer and is a drug-free workplace.
