Customer Service Role – Soccer Focus
Are you passionate about sports and thrive in a team environment? Whether your passion is soccer or any sport, we’re looking for energetic, driven, team-oriented individuals who love athletics and delivering great customer experiences.
This isn’t your typical customer service role. You’ll be at the heart of a sports-driven environment where your knowledge of the game helps teams, clubs, and players succeed both on and off the field.
What You’ll Do
As a key member of our team, you’ll help create a seamless and positive experience for our customers:
- Deliver Outstanding Service: Assist customers via phone, email, chat, always with professionalism and enthusiasm
- Support Soccer Clubs: Build relationships with uniform coordinators and manage club accounts with accuracy and care
- Coordinate Orders & Updates: Keep customers informed, resolve issues quickly, and ensure orders are processed smoothly
- Be a Team Hub Expert: Manage and update products within our Team Hub system while providing feedback for improvements
- Collaborate with Sales: Support inventory checks, order processing, and follow-ups on customer inquiries
- Handle Key Transactions: Accurately enter credit memos, refunds, payments, and promotional/store orders
What You Bring
We’re looking for candidates who combine sports knowledge with a passion for helping others:
- Soccer Enthusiast: Strong knowledge and passion for soccer or sports are highly preferred
- Excellent Communicator: Clear, professional verbal and written communication skills
- Customer-First Mindset: You genuinely enjoy solving problems and helping people
- Positive & Energetic Attitude: You bring enthusiasm to every interaction
- Adaptable & Resilient: Thrive in a fast-paced environment and handle challenges with ease
- Strong Multitasker: Able to manage multiple priorities without missing details
- Active Listener: Understand customer needs and respond thoughtfully
- Detail-Oriented: Accuracy matters; you take pride in getting it right
- Growth-Oriented: Always looking for ways to improve and learn
- Bilingual: Ability to fluently speak both English and Spanish is highly desired, but not required
Why Join Us?
- Be part of a sports-driven culture that values teamwork and passion
- Work in a dynamic, high-energy environment connected to the game you love
- Grow your career with new opportunities and skill development
- Make a real impact supporting teams, players, and communities
High school diploma or GED required.
Strong knowledge of soccer or sports.
At least 2 years of experience in customer service.
