OtterSoft has an open position, full-time contracted. We are looking for an experienced Product Manager to join our growing team. This role requires a strategic product leader who can identify market opportunities, deeply understand customer needs, define product vision, and successfully guide products from concept to launch and beyond. You will play a critical role in shaping the future of our AI-driven software platforms by balancing customer needs, business objectives, and technical feasibility.
The ideal candidate has experience taking products from 0→1 and scale them from 1→N— transforming ideas into successful products through customer discovery, market research, product strategy, and cross-functional collaboration. You are equally comfortable defining long-term product vision as you are partnering with engineering to deliver high-quality software.
You do not need to be an engineer or software architect, but you should possess the technical fluency necessary to collaborate effectively with engineering teams, understand modern software platforms, and make informed product decisions.
About the Role
We are looking for a high-impact Product Manager who believes the future of product management is AI-first—not AI-assisted. This is not a traditional Product Owner role focused primarily on backlog management and sprint execution.
This is also not an engineering or software architecture role. Engineering teams own technical design, architecture decisions, and implementation.
You own the product.
You define the product vision.
You identify customer problems worth solving.
You validate ideas before building them.
You prioritize investments that maximize customer value and business outcomes.
You develop and communicate the product roadmap.
You align stakeholders around a shared vision.
You help transform ideas into products customers love.
We build, validate, learn, and iterate continuously.
We use AI throughout product discovery, planning, documentation, engineering collaboration, and product management.
We measure success through customer outcomes, adoption, business value, and working software—not meetings and documentation.
If you enjoy solving complex business problems, working directly with customers, influencing product direction, and helping build innovative software products, we'd love to talk.
If you prefer narrowly defined Product Owner responsibilities, lengthy requirements cycles, or highly structured environments where strategy is already determined, this role is likely not the right fit.
What You'll Do
- Own the product vision, strategy, roadmap, and execution
- Lead product discovery for new initiatives and enhancements
- Take products from concept through launch and continuous improvement
- Conduct customer interviews and user research to identify pain points and validate opportunities
- Perform market research and competitive analysis to identify emerging trends and unmet customer needs
- Define product strategy based on customer insights, market opportunities, and business objectives
- Develop MVP strategies and prioritize features based on customer value and business impact
- Translate product strategy into epics, user stories, acceptance criteria, and engineering requirements
- Partner closely with UX, Engineering, Leadership, and business stakeholders throughout the product lifecycle
- Drive roadmap planning, release planning, and backlog prioritization
- Define product success metrics and use data to inform product decisions
- Analyze customer feedback, product usage, and business performance to continuously improve the product
- Use AI tools as a core productivity and decision-making accelerator
- Help shape AI-first product management practices across the organization
What "AI-First" Means Here
You:
- Use AI to accelerate customer research, product discovery, and documentation
- Leverage AI to summarize customer feedback, identify trends, and generate insights
- Use AI to improve product planning, prioritization, and communication
- Improve workflows through AI-assisted automation and operational efficiency
- Think in scalable systems and repeatable processes
- Continuously identify opportunities to improve product delivery using AI
AI is embedded into your daily workflow—not something you occasionally experiment with.
Responsibilities
- Own the complete product lifecycle from discovery through launch and ongoing product evolution
- Develop and maintain product vision, strategy, and roadmap aligned with company objectives
- Conduct customer discovery sessions, interviews, and research to understand user needs
- Champion the voice of the customer across the organization
- Perform market research and competitive analysis to identify product opportunities
- Build business cases and evaluate new product initiatives
- Define MVPs and product release strategies
- Prioritize roadmap investments using customer value, ROI, business goals, and technical feasibility
- Partner with UX to design intuitive and engaging user experiences
- Create detailed product requirements, user stories, and acceptance criteria
- Collaborate closely with engineering throughout development and release
- Facilitate Agile planning activities, including roadmap planning, backlog refinement, sprint planning, and release planning
- Monitor product performance using KPIs, customer feedback, and analytics
- Identify risks, dependencies, and opportunities for continuous improvement
- Drive alignment across executives, engineering, customers, operations, and business stakeholders
- Perform additional duties as assigned
Required Skills
- 7+ years of Product Management experience delivering enterprise software or SaaS products
- Demonstrated success taking products from 0 to 1, including discovery, validation, MVP definition, launch, and product growth
- Proven experience developing product strategy and managing long-term product roadmaps
- Strong customer discovery, user research, and stakeholder interview experience
- Experience conducting market research and competitive analysis
- Ability to identify customer problems and translate them into innovative software solutions
- Strong understanding of Agile product development methodologies
- Technical fluency with modern software platforms and software development lifecycles
- Experience collaborating closely with engineering, UX, sales, and executive leadership
- Strong analytical skills with experience using product metrics and customer insights to guide decisions
- Excellent communication, presentation, and stakeholder management skills
- Ability to influence cross-functional teams without direct authority
- Strong organizational skills with the ability to manage multiple priorities in fast-paced environments
- Experience using AI-powered productivity tools such as ChatGPT, Claude, Cursor, GitHub Copilot, or similar platforms
Preferred Qualifications
- Experience building enterprise SaaS platforms
- Healthcare technology or other highly regulated industry experience
- Experience launching AI-enabled software products
- Experience with Azure DevOps, Jira, Confluence, Productboard, or similar product management tools
- Familiarity with UX research and customer journey mapping
- Experience creating business cases and evaluating product investments
- Product Management certification preferred
- MBA or equivalent business experience is a plus
- Experience working with distributed and cross-functional teams
Competencies
- Strategic thinker with strong business acumen
- Customer-first mindset
- Product visionary with strong execution skills
- Excellent product discovery and problem-solving abilities
- Data-driven decision maker
- Strong prioritization and decision-making skills
- Exceptional communication and influence
- Collaborative leader who builds trust quickly
- Comfortable operating in ambiguity while creating clarity for others
- Ownership mindset with a bias toward action
- AI-first thinker who embraces continuous innovation
Culture Fit
You thrive here if you:
- Think like an owner
- Love solving customer problems
- Balance strategic thinking with hands-on execution
- Prefer outcomes over process
- Move quickly and iterate often
- Use data and customer feedback to make decisions
- Embrace AI as part of your everyday workflow
- Adapt quickly as priorities evolve
- Enjoy collaborating across disciplines
You will not thrive here if you:
- Prefer only managing backlogs and Agile ceremonies
- Need highly prescriptive direction before taking action
- Want to own engineering architecture or implementation decisions
- Prefer slow-moving organizations with excessive process
- Resist AI-enabled ways of working
- Focus more on process than customer outcomes
Why Join Us
At OtterSoft, we're redefining how AI-enabled software products are conceived, built, and delivered.
Our teams use AI throughout product discovery, customer research, documentation, engineering collaboration, and operational processes—not as a novelty, but as a core capability.
As a Technical Product Manager, you'll have the opportunity to shape product strategy, influence business direction, and build innovative software that delivers measurable customer value. You'll work alongside talented engineers, designers, and business leaders in a collaborative environment that values ownership, curiosity, innovation, speed, and continuous learning.
If you're passionate about taking products from 0 to 1, leveraging AI to build smarter, and creating software that solves meaningful business problems, we'd love to meet you.
Location: U.S.-based. Must be legally authorized to work in the United States.
Join our team and help build the next generation of AI-driven software products that create real impact.
Pay: $50.00 - $65.00 per hour
Application Question(s):
- Are you working through an employer (C2C)?
- Do you require any type of Visa sponsorship?
Experience:
- Product management: 5 years (Required)
- delivering enterprise software: 5 years (Required)
- conducting market research: 3 years (Required)
- technical fluency: 3 years (Required)
- SaaS: 5 years (Preferred)
- healthcare technology: 5 years (Preferred)
- Azure DevOps: 5 years (Preferred)
Work Location: Remote
