Responsibilities/Job Description:
Assists specialty patients, family, and health care providers within the specialty service line with all scheduling and appointment coordination needs. Scheduling can include initial evaluations, consult visits, follow-up visits, pre visits, post visit evaluations, and specialty specific procedures. This position is responsible for processing internal and external referrals to the specialty service line. Coordinates care/information with care team and/or administration.
Location: At this time, this position will be working remote (MN residents only)
Hours: 40 hours/week, Monday - Friday, 8:0 AM - 4:30 PM
Responsibilities
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Coordination of care/information with care team and/or patient
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Completes intake with as much data/facts/information as possible to assure appropriate registration and scheduling; obtain insurance coverage to contribute to the process or enablement of collecting expected payment.
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Collaborates with multiple supervisors, managers, operations directors, and service line leaders to maintain knowledge of, and comply with, all relevant laws, regulations, policies, procedures, and standards.
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Works closely and effectively with clinic team and various departments to ensure patients are scheduled appropriately, in the correct timeframe, and have a seamless experience.
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Contacts providers and care team regarding urgent issues that need to be addressed in a timely matter.
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Creates and maintains documentation
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Documents scheduling and/or referral process in Epic for Care Team and providers to view.
Required Qualifications
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1 year experience in patient scheduling and registration in a healthcare setting
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2 years of customer service experience
Qualifications:
$22.96- $32.42 Hourly
