We are seeking a full-time remote bilingual Intake Specialist for a growing immigration law firm in Seattle Washington. We at Rosché Immigration Law believe that people deserve to live wherever they darn well please, and that includes our employees. We’re based in Seattle, but you can be anywhere in the world.
Responsibilities:
- Answer calls and respond to e-mails from potential clients to schedule an initial consultation with an attorney.
- Observe consultations with attorney and potential clients to prepare retainer, invoice, and assist clients through the retaining and payment process.
- Communicating with clients and lawyers by phone and video conference to provide updates on case statuses or answer questions about procedure.
- Facilitate a professional introduction and transition to the legal team once the case has begun.
- Update CRM system with details of all interactions with prospects and clients in a timely manner.
Requirements:
- Fluent in English and Spanish.
- Experience in intake role, customer service, or sales. Prior law firm experience is a plus but not required.
- Extremely comfortable answering calls and speaking with clients and encouraging them to retain the attorney.
- Independent, initiative-taker with excellent problem-solving and analytical skills.
- Proactive, can-do attitude, with great follow-through and resourcefulness, along with attention to detail.
- Stable, high-speed Internet connection in your chosen place of work.
- Excellent quality computer for your own dedicated use, and good computer skills.
- Working hours are flexible but candidates must be available for work within the hours of Mon-Fri 6AM - 6PM Pacific.
Compensation and Conditions:
- Base pay is $12 per hour with bonuses. For a qualified candidate, we expect total pay to be in the range of $35,000 - $55,000 per year.
- This is a fully remote position so you can work from anywhere in the world.
To apply for this position do NOT send your application through this website. Applications submitted thru indeed will not be considered. Go to Rosché Immigration Law’s website, go to the “hiring” page, and e-mail the following to the e-mail address listed there: your resume in PDF format along with a 3-5 minute video cover letter telling us why you are the best person for this position. The subject line of the e-mail should be your last name (all caps), followed by the position you are applying for in lower case, followed by one word that you would use to describe yourself in all caps. [For example: SMITH paralegal AWESOME]
We look forward to reviewing your application.
Job Type: Contract
Pay: $12.00 - $30.00 per hour
Benefits:
- Flexible schedule
- Paid time off
- Professional development assistance
- Work from home
Work Location: Remote
