JOB SUMMARY
The Independent Living Services Program Manager (IL) is responsible for daily oversight of independent living programs, promoting permanent connections and supports for disabled and aging, and assuring that program activities are of high quality and executed in a timely manner as determined by the Executive Director. The IL Services Program Manager will also be responsible for program expansion and enhancement and ensure positive service performance outcomes. Hours are from 9 am – 5pm, Monday through Friday in office, but may vary according to departmental needs. Some travel required.
EDUCATION
Degree in Social Work, Human Services, Rehabilitation Counseling or closely related field preferred.
EXPERIENCE
Two (2) years of experience working within the Independent Living Network or similar. Supervisory experience a plus.
KNOWLEDGE, SKILLS & ABILITIES
- Strong written and verbal communication skills
- Strategic planning and recruitment skills
- Skills with Microsoft Office applications including Word, Excel and PowerPoint
- Knowledge in program expansion and enhancements
- Knowledge of housing services & benefits.
- Ability to achieve desired performance outcomes
- Ability to assess and solve problems
CERTIFICATIONS, LICENSES, REGISTRATIONS
- Valid driver’s license and ability to use own vehicle.
- Must be free from any communicable/infectious diseases.
QUALIFICATIONS
The IL Services Program Manager must have the ability to interact with culturally diverse families in a supportive, professional manner. Minimum age requirement is 21 years; ability to effectively and professionally communicate (verbal and written) with all levels of personnel internal and external to the company; capable of working responsibly with highly confidential information and of maintaining composure under duress; ability to multi-task and demonstrate good organizational skills; must be able to work independently as well as part of a team; must have working knowledge of computers and software, including word, excel, e-mail, and other usual and customary office programs; must meet all agency requirements for pre-employment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Other duties may be assigned
- Develops and coordinates all program services for Independent Living Programs.
- Develops collaborative partnerships with internal and external stakeholders to assist in program enhancement.
- Completes and submits all required reports with high quality and in a timely manner per the expectations of the Executive Director
- Meets with Executive Director weekly to provide updates and discuss concerns.
- Ensures adequate staffing and coverage for IL programs.
- Reviews client files quarterly to ensure the provision of quality services by assigned staff.
- Participates and/or attends program, supervisory level and client meetings, as needed.
- Facilitates the referral screening and interview process for IL programs.
- Develops program policies and procedures, as needed and/or directed by Executive Director.
- Reviews monthly case notes, quarterly, and bi-annual consumer reports to ensure compliance and a high level of quality services.
- Establishes new partnerships with realtors and private landlords for expansion and enhancement of IL services.
Record Keeping Responsibilities:
- Establish and implement guidelines for timely submission of all required reports.
- Review all materials for accuracy and professional reporting with staff prior to submission to appropriate agency.
- Prepare written material in a concise, professional, direct style.
Supervisory Responsibilities:
- Hold monthly meetings with staff
- Provides bi-monthly supervision and staff development.
- Completes staff trainings and orientations by ensuring staff receives a full scope of knowledge and understanding of program and company related information to enhance staff skills and overall performance.
APPLY NOW
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- 403(b)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
Work Location: In person
