Since 1977, the team behind Republic Fitness has shaped the landscape of fitness in Boston. Healthworks Group is family-owned, locally founded and locally operated. We provide a premium, inclusive fitness experience and believe fitness is for every body. Our new Davis Square location offers modern amenities, state-of-the-art equipment, top-rated instructors, award-winning personal trainers, and expansive recovery technology. We're thrilled to be part of the vibrant Davis Square community, continuing our legacy of excellence in the fitness industry.
Key Responsibilities:
- Drive membership sales and revenue through effective sales and marketing strategies.
- Support managing the front desk staff, including scheduling, training, and performance management.
- Ensure that all staff members provide exceptional customer service to members and guests.
- Oversee daily operations of the club, including maintenance, cleanliness, and safety.
- Develop and implement policies and procedures to improve club operations.
- Analyze membership data and generate reports to track membership trends and identify opportunities for growth.
- Work with in-club managers, marketing, and corporate teams to organize and support monthly events in club and in the community.
- Support day to day studio operations with support from our Group Fitness Team.
- Work with the club leadership team to support all departments.
- Support pool operations including daily tests and trouble shooting.
Position Overview
- This position requires a driven and energetic professional with desire to grow career within Healthworks organization
- Hire, train and mentor the member service team.
- Ensure the club is properly staffed for all promotions, open houses, and operating hours
- Support monthly staff meeting for all Member Service Team members
- In addition, this roll will conduct prospect tours, new member sales and onboarding, in-club day-to-day operations management, and assisting the General Manager in various club objectives
- Ongoing management of company-wide standards for key operational membership activities, programs and goals throughout the club
- Ensure club meets all applicable safety protocols
- Routine inspections and maintenance to protect the members and employees of the club
- Ensuring excellence by providing members with exceptional experiences through superior customer service and member support
- Provide leadership, direction, and support to direct reports
- Assists in member billing support with a goal of completing all billing changes with 24 hours of the changes being requests (cancellations, freezes, refunds, home club transfers, etc.)
- Meets budgeted sales goals and contributes to the overall financial success of the club and company by maintaining control over expenses while exceeding revenue targets
- Works in partnership with all members of the Healthworks team and contributes to member recruitment and member retention.
Qualifications:
- Bachelor's degree
- Minimum of 2 years of experience in a sales and/or management role (preferred)
- Available Sunday-Thursday.
- Ability to work flexible hours, including evenings and weekends.
- Excellent communication and interpersonal skills.
- Strong leadership and team management skills.
- Demonstrated ability to drive sales and revenue growth.
- Proficient in Microsoft Office and other business software applications.
- Experience in the fitness industry is a plus.
We offer a competitive salary, benefits package, and a dynamic work environment. If you are a driven and results-oriented individual with a passion for the fitness industry, please submit your resume and cover letter for consideration.
Pay: $65,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
Shift:
- 8 hour shift
- Day shift
- Night shift
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
