Job Overview
At Goose Auto Repair, we believe exceptional customer service is just as important as exceptional automotive repairs. We are looking for a friendly, organized, and motivated Customer Experience Specialist to join our team.
This position is much more than answering phones. You will be the communication hub between our customers, service advisors, and technicians while learning the skills needed to grow into a Service Advisor role.
If you enjoy helping people, thrive in a fast paced environment, and are looking for a long term career with opportunities for advancement, we would love to meet you.
Responsibilities
- Answer incoming phone calls with professionalism and enthusiasm.
- Schedule customer appointments.
- Keep customers informed throughout the repair process by phone, text, and email.
- Welcome customers during vehicle check in and pickup.
- Support Service Advisors with daily operations.
- Return missed calls, voicemails, and customer inquiries promptly.
- Assist with explaining vehicle inspections and maintenance recommendations after training.
- Process payments and complete customer paperwork.
- Maintain accurate customer records.
- Work closely with technicians and advisors to provide an exceptional customer experience.
Qualifications
- Positive attitude and strong work ethic.
- Excellent communication and people skills.
- Friendly, professional, and dependable.
- Organized with the ability to multitask.
- Comfortable using computers and learning new software.
- Previous customer service experience is preferred.
- Automotive experience is a plus but not required. We are happy to train the right candidate..
What We Offer
- Competitive hourly pay based on experience.
- Paid training.
- Clear career path to become a Service Advisor.
- Opportunities for advancement within a growing company.
- Paid time off.
- Employee discounts.
- Health benefits, where applicable.
- A positive, team oriented work environment.
Schedule
- Full time.
- Monday through Friday.
About Goose Auto Repair
At Goose Auto Repair, we are committed to earning our customers’ trust through honest recommendations, quality repairs, and outstanding service. We invest in our team and provide opportunities for growth because we believe our people are the foundation of our success.
If you are looking for a career where you can grow, make a difference, and be part of a team that values integrity and customer service, we encourage you to apply today.
Pay: $15.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Experience:
- Customer service: 1 year (Required)
Work Location: In person
