Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions.
Keep daily records of room availability, rates; \"Set the house\" (balancing and assigning rooms) daily; block rooms for VIPs daily; complete travel agent commissions and Priority Club updates daily
Enforce hotel and company credit policies.
Make, confirm and cancel reservations, usually over telephone, fax or other reservation system; track and bill \"no-show\" guests.
Use yield management polices to maximize revenue and occupancy.
Complete the Lightspeed and Marriott training courses offered by Marriott within 90 days of hire.
May perform duties of a general clerical nature within the hotel.
Attend and is involved in monthly front desk meetings.
Work closely with sales department to implement strategies to maximize room revenue.
May fill-in on front desk.
Other duties as assigned.
