Position Summary
We are seeking an energetic, organized and customer-focused Kids Gym Manager to oversee the daily operations of a boutique children’s gym in NYC. This role blends operations management, customer experience, staff leadership and hands-on program delivery. The Manager will be responsible for ensuring an exceptional experience for families while maintaining a safe, clean and engaging environment for children.The ideal candidate enjoys working with children and families, thrives in a hands-on small business environment and is comfortable balancing administrative responsibilities with leading classes and camps on the gym floor.This role also includes overseeing alternative preschool programs, after-school enrichment programs, and holiday and summer camps, with a focus on boosting registration, program quality and client retention.
*Please note, the responsibilities outlined in this job description are intended to provide a general overview of the position and are not expected to occur all at once. As our kids gym and dance studio continue to grow, responsibilities may shift based on seasonal programming, enrollment, operational needs, and future business initiatives.*
The Manager will oversee daily facility operations to ensure programs run smoothly, safely, and efficiently, including:
- Opening and closing the facility Monday through Friday
- Coordinating room schedules, program logistics, and space usage between gym, dance, STEM partners, and other vendors
- Maintaining a safe, organized, clean, and welcoming environment throughout the facility, including classrooms, gym areas, lobby, and bathrooms
- Ensuring the space is presentable and ready for children, families, staff, and guests
- Monitoring supplies and notifying Ownership when additional materials are needed
- Assisting with light cleaning responsibilities, including vacuuming and general upkeep
The Manager will serve as a key point of contact for families and will:
- Welcome children, families, caregivers and guests
- Build strong relationships with clients and foster a positive community atmosphere
- Manage daily check-in and check-out procedures
- Answer phone calls, emails and customer inquiries
- Assist families with registrations, memberships, programs and enrollment questions
- Become proficient in registration systems and support in-person registration
- Address customer concerns professionally, thoughtfully and efficiently, escalating matters to Ownership when needed
- Support enrollment growth through excellent customer service and proactive communication
The Manager will support and lead children's programming, including:
- Leading kids gym classes, camps, and Alternative Preschool programming
- Teaching approximately 4-7 (45-minute) multi-sport, movement or tumbling classes per week
- Coordinating After School programming and supporting instructors
- Ensuring programs are safe, engaging and developmentally appropriate
- Helping improve/build out seasonal programming
- Serving as a lead instructor for holiday camps and supporting summer camp operations
- Supporting continued growth of specialty programs, including Prep for Littles, After School, Songs for Littles/music programming, camps, West Side Dance Studio programming, and future initiatives
The Manager will assist with:
- Staff assignments and scheduling
- Event preparation and execution (coordinating client drop offs, etc.)
- Development of special events and community programming
- Partnerships with local businesses, schools, parent groups and neighborhood organizations
- Promotional efforts to increase participation and engagement
Working closely with Ownership, the Manager will:
- Assist with recruiting, onboarding and maintaining a database of contractors/staff
- Help coordinate schedules for classes, camps, parties and special events
- Provide day-to-day guidance, feedback and operational support to staff
- Assist with staff coverage, call outs and substitutions
- Help maintain a positive, collaborative and professional team culture
- Creating and distributing newsletters, emails and family communications
- Supporting social media planning, content creation and posting
- Assisting with seasonal promotions, referral programs, and enrollment campaigns
- Encouraging reviews and referrals from families
- Building relationships with schools, community organizations and neighborhood partners
- Supporting open houses, family events and outreach initiatives
- Assisting Ownership with new program launches and business development projects
- Use registration systems to track attendance and program records
- Managing calendars, schedules, room assignments and program logistics
- Providing recommendations to improve operations and customer experience
- Supporting special projects and future program development initiatives
SCHEDULE
- March 15 – September 15: Monday through Friday
- September 16 – March 14: Four weekdays + one weekend day (specific days to be discussed and mutually agreed upon)
QUALIFICATIONS
- 2–4+ years of experience in kids gym management, childcare, education, or hospitality
- Experience working with children and families
- Strong leadership and team management skills
- Excellent customer service and communication abilities
- Highly organized with strong problem-solving skills
- Comfortable leading group activities or classes for children
- Ability to work weekends and occasional evenings
- Experience using online tools like Canva, Constant Contact, and social media platforms to create newsletters, marketing materials and promote programs/enrollment
- Flexible and team-focused: willing to do all tasks, from teaching classes to cleaning and administrative work, with a hands-on, no ego attitude
- CPR/First Aid certification (or willingness to obtain)
Preferred:
- Background in early childhood education, youth fitness, gymnastics or recreation
- Experience managing a small team
- Familiarity with scheduling or membership software and comfortable using online systems
- Ability to use email and phones for communication with staff, management and clients
Pay: $55,000.00 - $60,000.00 per year
Benefits:
- Employee discount
- Paid time off
Location:
- New York, NY 10025 (Preferred)
Work Location: In person
