Role Description
This is a part-time(permanent position, no summer intern) on-site Front Desk Receptionist role located in Sudbury and rotate between Sudbury and Northborough, MA. The Front Desk Receptionist will be responsible for greeting, instructing, directing, and scheduling for patients and family members, as well as answering phone calls and assisting physician schedulers.
Needed Location
- Sudbury, MA
- Northborough, MA
Job Duties:
- Greet patients upon arrival for their appointments
- Answer phone calls and respond to patient emails
- Assist with new patient paperwork, updates, and insurance information
- Schedule appointments and follow-up visits
- Contact patients to remind them of upcoming appointments
- File insurance claims and other necessary documents
- Process patient payments accurately and efficiently
- Maintain the office schedule for staff members
- Ensure the waiting and reception areas remain clean, organized, and welcoming
- Perform additional duties as assigned
Qualifications:
- Excellent customer service skills with the ability to thrive in a fast-paced environment
- Strong teamwork skills and the ability to collaborate effectively with others
- Exceptional verbal communication, interpersonal, and telephone skills
- Proficient in computer applications, including Google Workspace (Docs, Sheets, Slides), Microsoft Excel, Word, and PowerPoint
- Must be available to work onsite
- Bilingual in English and Mandarin preferred
Perks:
- Complimentary snacks provided
- Supportive, respectful, and communicative team culture
- Employee discounts on acupuncture treatments and herbal medicine
- Opportunities to learn ERP system (Unified Practice, Office Ally, and ect.)
Pay: $18.00 - $20.00 per hour
Benefits:
Language:
Ability to Commute:
- Sudbury, MA 01776 (Required)
Work Location: In person
