Milk Mustache | Houston, TX 77057
Shift Leader – Grab-and-Go Cookie Bakery
Benefits:
- Flexible Schedule
- Employee Discount
- Advancement Opportunities (We promote from within!)
- Compensation: $18 - $19
- Full-Time and Part-Time Available
About Milk Mustache
Milk Mustache is a grab-and-go cookie bakery known for handcrafted specialty and classic gourmet cookies, elevated hospitality, and a welcoming in-store experience. Our retail stores operate with clear systems, procedures, and a steady daily rhythm focused on quality, presentation, food safety, and guest experience.
About the Role
As a Shift Leader, you will oversee the store during your scheduled shifts, ensuring customers feel welcomed, products are prepared correctly, and store standards are consistently met.
This is a front-of-house, customer-facing role. Baking, hand-rolling prepared dough, decorating cookies and cookie cakes, and preparing milkshakes are part of the position, and all work takes place behind the counter in view of guests. This is not a production bakery role. The focus is on hospitality, product knowledge, food safety, and execution in a retail environment.
Key Responsibilities
· Lead the store during assigned shifts under the direction of the Store Manager
· Deliver friendly, engaging, and attentive service to customers in-store, by phone, and through delivery app orders
· Inform customers about products, current features, and promotions while making thoughtful recommendations and upsells
· Take and fulfill orders accurately using the POS system
· Hand-roll prepared dough, bake cookies, decorate cookies and cookie cakes, and prepare milkshakes throughout the shift
· Maintain food safety standards, including proper handling, labeling, FIFO rotation, and cleanliness
· Monitor product levels, freshness, and display presentation throughout the day
· Support inventory accuracy by following par levels and inventory procedures
· Maintain a clean, organized, and visually appealing front-of-house and behind-the-counter workspace
· Support and guide team members during the shift
· Ensure opening and/or closing procedures are completed accurately
· Assist with training new team members
· Address customer questions or concerns professionally and promptly
What We’re Looking For
· Previous shift lead or key-holder experience preferred
· Experience in customer service, bakery, retail, café, or food service
· An upbeat, confident, and customer-focused presence
· Comfortable speaking with guests, explaining products, and making recommendations
· Reliable, punctual, and consistent
· Takes initiative and follows established systems and standards
· Detail-oriented, especially with food safety and product quality
· Communicates clearly and positively with team members and customers
· Willingness to obtain and maintain a Food Manager Certificate
Schedule & Availability
· Monday–Saturday store hours: 10:00 AM – 8:00 PM
· Sunday store hours: 11:00 AM – 6:00 PM
· Opening shifts begin at 8:30 AM (Sunday opening at 10:00 AM)
· Closing shifts typically end by 8:45 PM (Sunday closing ends by 6:45 PM)
· Weekend availability is required
· Holiday availability
· Our store hours are consistent and designed to support a balanced and predictable work schedule.
Physical Requirements
· Ability to stand for extended periods
· Ability to bend, reach, and lift up to 50 lbs.
· Ability to work comfortably in a guest-facing kitchen environment
· Ability to safely operate kitchen equipment (training provided)
Pay: $18.00 - $19.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
