Position Description:
Host/Hostess Job Description
Reports to: General Manager/Department Manager
Summary of Position:
Our mission is to provide an innovative and entertaining dining experience which will compel our
guests to become raving fans and create brand loyalty. Join us as a guest, leave as a friend.
The Host/Hostess welcomes and entertains guests in a warm, friendly manner to provide a
positive first impression of service. They are responsible to manage the efficient and timely
seating of our guests, answering the phones, call ahead seating, reservations, guest inquiries,
and Curbside To-Go orders. Additional Information:
Minimum Qualifications
- Knowledge of basic restaurant hospitality and fully engaged, service minded attitude
- Food Safety certification, as state law requires
- Able to stand for 10 hours
- Able to lift at least 50 pounds
- Good hearing for safety and accurate communication (with or without accommodation)
- Must be able to read, write and speak in English
- Must have reliable transportation
- Basic computer usage skills
- Must possess valid food safety certification or any other food/alcohol certification if
required by state law
- Compliance with our dress and appearance policy including black slip resistant shoes
Responsibilities and Duties
- Believes in and follows all team standards and expectations.
- Complete training and pass all tests with a 90% or better.
- Clock in and report to the Manager on duty on time.
and in full uniform for each shift.
- Perform host stand set-up, opening duties, running side work and closing duties. (Obtain
Manager's approval prior to punching out)
- Be the positive and uplifting first and last impression of our guests.
- Answer the phone promptly with a smile.
- Communicate and seat guests in an organized, professional and friendly fashion.
- Accept reservations based on Company standards.
- Manage quotes and waiting periods based on Company standards using a guest
management system.
- Inspect restrooms and parking lot for cleanliness.
- Maintain cleanliness of the host area and guest waiting areas.
- Attend all employee meetings and bring suggestions for improvement.
- Maintain restaurant safety and sanitation.
- Assist in table maintenance and bussing for prompt seating.
- Is aware of and abides by all liquor service laws.
- Alert Manager immediately if intoxicated Guest enters the restaurant.
- Must pass general information and departmental tests with a grade of 90% or higher.
- Always friendly and courteous on the telephone and in person.
- Keep a clean and professional appearance at all times.
- Handle guest concerns with courtesy.
- Provide information to guests when requested.
- Processes guest retail sales.
- Take to-go orders for guests and process payment.
- Perform other related duties as assigned by a Manager.
