Job Summary
Join our dynamic hospitality team as an Overnight Auditor, where your energy and attention to detail will ensure smooth nightly operations and exceptional guest experiences. In this vital role, you will oversee the hotel’s overnight financial reconciliation, guest check-ins and check-outs, and security procedures. Your proactive approach will help maintain the highest standards of guest service, safety, and operational excellence during the late-night hours. If you thrive in a fast-paced environment, possess excellent communication skills, and have a passion for hospitality management, this is your opportunity to shine!
Responsibilities
- Conduct nightly audits by reviewing and reconciling all financial transactions using property management systems (PMS) such as OPERA or similar platforms
- Manage guest arrivals, departures, and reservations with professionalism and efficiency, ensuring a seamless front desk experience
- Provide outstanding customer service by addressing guest inquiries, resolving issues promptly, and maintaining positive guest relations throughout the night shift
- Monitor security protocols by conducting CCTV surveillance, patrolling public areas, and following hotel emergency procedures to ensure safety for guests and staff
- Handle multi-line phone systems with courteous phone etiquette to assist guests and internal departments effectively
- Prepare detailed shift reports, incident logs, and audit documentation to ensure accurate record-keeping for management review
- Support hotel operations by coordinating with housekeeping, maintenance, and other departments as needed to uphold service standards
Experience
- Previous experience in hospitality management or front desk operations within a hotel or resort environment is highly preferred
- Familiarity with property management systems (PMS), especially OPERA or similar platforms used in hotel management
- Strong customer service skills with a focus on problem-solving and client communication in a fast-paced setting
- Knowledge of hotel emergency procedures and guest services best practices to handle various situations confidently
- Multilingual or bilingual abilities are a plus to enhance guest interactions across diverse populations
- Experience working with multi-line phone systems and providing exceptional phone communication is advantageous
- Prior night audit or overnight front desk experience is preferred but not mandatory; training will be provided for the right candidate
This role offers an exciting opportunity to be an integral part of our hospitality team while working overnight shifts that keep our hotel running smoothly. We value energetic professionals who are committed to delivering memorable guest experiences through attentive service, operational excellence, and proactive safety measures. Join us in creating welcoming environments where every guest feels valued from check-in to check-out!
Pay: From $18.00 per hour
Benefits:
Work Location: In person
