Front Desk Agent
Duties:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Assist guests with reservations, changes, and cancellations
- Handle guest complaints or concerns with empathy and professionalism
- Process payments and maintain accurate records
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required
Skills:
- Excellent phone etiquette and communication skills
- Proficient in using phone systems and hotel management software
- Bilingual skills (preferred)
- Strong customer service orientation
- Knowledge of hospitality industry practices and standards
- Ability to handle multiple tasks simultaneously with attention to detail
- Problem-solving skills to resolve guest issues effectively
- Flexibility to work various shifts, including evenings, weekends, and holidays
Join our team as a Front Desk Agent at our reputable hotel. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience throughout their stay. You will have the opportunity to work in a dynamic environment that values teamwork and professionalism.
We offer competitive pay rates and benefits packages for our employees. If you are passionate about hospitality, have excellent communication skills, and enjoy working in a fast-paced environment, we would love to hear from you.
Please note that only qualified candidates will be contacted for an interview.
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Benefits:
Work Location: In person
