Overview
The Dealer Success Manager plays a critical role in strengthening InnoFi’s partnerships with dealerships by supporting their success in securing approvals, funding, and program adoption. This position combines relationship management, program education, training, and analytical review of missed opportunities to drive capture and improve overall dealer performance.
Key Responsibilities
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Dealer Communication: Serve as a primary point of contact for dealership partners, providing timely guidance and support on active deals throughout the origination and funding process.
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Market & Deal Analysis: Conduct research on declined or “lost” deals to identify trends, competitive factors, and areas of opportunity. Provide feedback to internal teams to inform strategy and improve capture rates.
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Program Education: Clearly explain InnoFi programs, guidelines, and value propositions to dealers, ensuring they understand how to maximize opportunities within our lending platform.
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Training & Enablement: Develop and deliver dealer training through video modules, PowerPoint presentations, and written documentation. Tailor training to address dealer needs, program updates, and compliance requirements.
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Customer Support for Verification & Funding: Guide customers directly through verification steps and funding requirements, helping them successfully complete processes to lock in approvals and secure funding.
Qualifications
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Strong communication and presentation skills with the ability to explain complex lending programs in a clear, approachable manner.
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Analytical mindset with the ability to identify trends, competitive insights, and actionable improvements.
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Experience in auto lending, finance, or dealership partnerships preferred.
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Proficiency with Microsoft Office (PowerPoint, Excel, Word) and virtual presentation platforms.
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Highly organized with the ability to manage multiple priorities in a fast-paced environment.
Impact
This role is essential in bridging the gap between InnoFi’s programs and its dealership and customer partners. By educating, supporting, and analyzing performance, the Dealer Relationship & Program Specialist helps maximize dealer engagement, improve capture rates, and ensure a seamless funding experience.
About Us
InnoFi is a people-first sub-prime automotive lender, committed to fostering a compassionate, employee-centered workplace. We believe that by putting our employees first, we create a foundation for delivering exceptional financial solutions that make sense for every buyer. We're looking for an experienced, detail-oriented policy writer to join our finance team and help us redefine the auto lending industry with kindness, innovation, and integrity.
