Koncept Inc, a leader in the LED lighting industry, has an immediate opening for a Customer Service & Sales Support Specialist This is a permanent, full time position that reports to the Operations Supervisor.
Koncept team members are professional, self-motivated and dedicated to the success of the company's goal - Design innovative products that set high standards in the industry and more importantly, make the consumer's life safer, simpler and greener.
Please visit our website at www.koncept.com for more information about our company.
Duties/Responsibilities include but are not limited to:
· Prepare, enter, and revise sales quotes for retail, commercial, project, and OEM customers
· Provide sales support to in-house sales team, outside sales reps, dealers, designers, architects, and end users
· Handle incoming customer service and sales phone calls in a professional and helpful manner
· Reply to customer service, support, and sales emails promptly and accurately
· Assist customers and sales reps with product information, pricing, stock status, lead times, freight quotes, replacement parts, and general order questions
· Demonstrate product knowledge to provide clear and helpful assistance to customers, reps, designers, architects, installers, and end users
· Help troubleshoot product questions and basic technical issues, including installation, operation, dimming, charging, replacement parts, and warranty-related questions
· Process and support sample requests, product information requests, tear sheets, images, forms, and other sales collateral
· Follow up with customers and sales reps regarding open quotes, sample requests, missing information, and pending order details
· Provide administrative support to sales representatives and help them respond to customer opportunities more efficiently
· Coordinate with sales, customer service, shipping, accounting, purchasing, and technical departments to resolve customer questions or issues
· Help manage customer accounts, including new account setup, account updates, contact information, and customer records
· Handle order changes, cancellations, shipping questions, and other customer service issues as needed
· Help capture accurate and complete project/customer information and maintain proper records in CRM or internal systems
· Help coordinate larger or more complicated projects, manage deadlines, and communicate with internal team members and outside sales staff
· Support sales promotions by communicating product updates, pricing information, and opportunities to customers and reps
· Maintain and expand the database of customers, reps, prospects, and project contacts as needed
· All other duties as assigned
PREFERRED:
· College Degree
· Experience preparing sales quotes or working with sales representatives
· Experience in lighting, furniture, architectural products, design, or similar product-based industry
· QuickBooks knowledge/experience
SKILLS/REQUIREMENTS:
· A minimum of 2 years' experience in sales support, customer service, quotations, or related office support role
· Possess an upbeat, energetic, and can-do attitude
· Strong attention to detail and accuracy when entering quotes, pricing, product information, and customer records
· Comfortable answering customer phone calls and handling customer questions professionally
· Strong written communication skills for replying to customer, sales, and support emails
· Demonstrated ability to multitask and effectively prioritize tasks
· Strong analytical skills to identify and resolve issues efficiently
· Exceptional communication skills, both written and verbal, with an outstanding phone manner
· Excellent time management and follow-up abilities
· Able to learn technical product information and explain it clearly to customers
· Proficient computer skills, including Microsoft Word, Excel, email, and data entry
· Experience with CRM, order entry, or accounting software is a plus
Job Type: Full-time
Pay: $23.00 - $26.00 per hour
Benefits:
- Health insurance
- Paid time off
- Parental leave
Experience:
- Sales support / Customer service: 2 years (Preferred)
Work Location: In person
