Luna Data Solutions has an immediate contract position opening (contract term 6 months with possible extension) for a NOC Team Lead resource with our client located in Austin, TX. *Thie resource must work onsite 4 to 5 days/week.
NOC Team LeadRole Overview
We’re looking for an experienced NOC Team Lead to provide technical leadership, operational direction, and mentorship for our Level 1 Network Operations Center (NOC) team. This role is a key part of ensuring reliable, high-quality service delivery while driving strong operational performance, effective incident management, and an exceptional customer experience.
The ideal candidate brings a strong background in network and telecom operations, a passion for developing technical talent, and the ability to confidently lead teams through both day-to-day operations and complex incidents.
Key Responsibilities
- Lead and mentor Level 1 engineers, fostering technical growth, accountability, and a high-performing team culture.
- Oversee daily NOC operations, including ticket management, prioritization, incident response, and escalations.
- Drive operational excellence by ensuring adherence to SLAs, SLOs, SOPs, and established ITIL-aligned processes.
- Provide technical leadership during complex incidents, coordinating troubleshooting efforts and helping the team quickly restore service.
- Serve as a key escalation point for technical issues while providing clear communication to management, customers, and cross-functional teams.
- Monitor team and operational performance, identifying trends, risks, and opportunities for continuous improvement.
- Deliver operational reporting and quarterly business reviews, providing meaningful insights into service performance, trends, and improvement initiatives.
- Partner across technical and business teams to strengthen processes, improve service quality, and enhance the overall customer experience.
Qualifications
- Senior-level experience in network and telecom operations, ideally within a NOC or managed-services environment.
- Strong knowledge of NOC operations, incident management, and ITIL-aligned service management practices.
- Hands-on experience with enterprise IT Service Management (ITSM) platforms; BMC Helix experience is preferred.
- Proven ability to lead, coach, and motivate technical teams in a fast-paced operational environment.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent customer-facing and executive communication skills, with the ability to translate technical issues into clear business-level updates.
- Demonstrated ability to prioritize competing demands, manage escalations, and maintain composure during high-impact incidents.
What Success Looks Like
Success in this role means a NOC team that is confident, capable, and consistently delivering against operational commitments. You’ll play a hands-on leadership role in developing engineers, improving NOC performance, strengthening operational processes, and ensuring customers receive reliable, responsive, and high-quality service.
What we offer:
- Competitive compensation and benefits including health, dental, vision, STD, LTD, voluntary life insurance and more!
- Great work/life balance!
Luna Data Solutions, Inc. (LDS) provides equal employment opportunities to all employees. All applicants will be considered for employment. LDS prohibits discrimination and harassment of any type regarding age, race, color, religion, sexual orientation, gender identity, sex, national origin, genetics, protected veteran status, and/or disability status. A 7-year background check is required.
Pay: $40.00 - $43.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Work Location: In person
