CONFIDENTIAL SEARCH
A well-established dealership group in the Raleigh, NC area is hiring an experienced Automotive BDC Manager to lead our Business Development Center. This is a confidential search, so our company name isn't listed here, but we're glad to share full details about our dealership, our leadership, and our team as soon as we connect.
ABOUT THE ROLE
We're looking for a hands-on leader who can turn incoming leads into confirmed appointments and help our sales team hit their numbers every week. You'll manage a team of BDC representatives, own our lead response process, and build the systems that keep our pipeline moving. This is a great fit for someone who enjoys coaching a team, digging into performance data, and steadily improving how leads are handled.
WHAT YOU WILL DO
Lead and coach a team of BDC representatives, focusing on call quality, scripts, and follow-up consistency.
Track and report on set rate and show rate by rep and by campaign.
Develop and refine scripts, templates, and outreach cadences for calls, texts, and email.
Manage lead flow in our CRM, including fast response times and consistent follow-up on unsold and older leads.
Coordinate smooth handoffs between the BDC team and the sales floor.
Review performance data regularly and adjust strategy to improve results.
WHAT WE ARE LOOKING FOR
At least 3 years of experience in an automotive BDC or internet sales department, including 1 or more years in a leadership role.
A track record of strong appointment-setting and show-rate results you can speak to.
Experience with a dealer CRM such as VinSolutions, eLead, DealerSocket, or similar.
Comfort working in a high-volume, fast-paced outbound calling environment.
Strong communication and coaching skills.
SCHEDULE AND LOCATION
This is a hybrid role based in the Raleigh, North Carolina area, with a mix of in-office and remote days. Occasional Saturday coverage may be needed during active campaigns.
PAY
6,000 to 8,500 per month, depending on experience and results.
HOW TO APPLY
Please apply with your resume. In your application, tell us about a time you improved your team's show rate and how you did it. We respond to every qualified applicant, and all conversations remain confidential.
Work Location: Hybrid remote in Raleigh, NC 27601
Pay: $6,000.00 - $8,500.00 per month
Work Location: Hybrid remote in Raleigh, NC 27601
