Company: Apex Life Club (inside Fire 'N Ice Arena)
Location: 2727 West Bronco Butte Trail, Phoenix, AZ 85085
Position Type: Part-Time / Full-Time
WHO WE ARE
At Apex Life Club, we are redefining what a high-performance wellness experience looks like. Nestled inside the premier Fire 'N Ice Arena, our club brings together elite training, recovery, and an unbreakable community spirit. We are searching for a vibrant, organized, and hospitality-driven Wellness Concierge to anchor our front desk and set the tone for every single person who walks through our doors.
THE ROLE
You are the heartbeat of the club. More than just greeting people, you are responsible for creating an electric, welcoming environment where every member feels known and valued. You will effortlessly balance member relations, daily administrative flow, and a fast-paced environment with style and ease.
WHAT YOU'LL DO
- Set the Vibe: Act as the ultimate host—greet athletes and members by name, radiate positive energy, and make everyone feel like they belong at Apex.
- Keep Operations Flowing: Manage check-ins, guide guests through waivers and orientation, and handle front-desk software with precision.
- Be the Go-To Expert: Answer inquiries, assist with membership details, handle retail sales, and share excitement about upcoming club programs and events.
- Maintain the Standard: Keep our lobby and front-end spaces spotless, organized, and visually dialed-in, working hand-in-hand with our coaching and operations teams.
- Juggle with Grace: Thrive during high-energy rush hours, seamlessly pivoting between a phone call, a member question, and a retail checkout without missing a beat.
WHAT WE'RE LOOKING FOR
- Hospitality-First Mindset: You genuinely love interacting with people, building relationships, and delivering a five-star customer experience.
- Naturally Organized: You stay calm under pressure and can handle multiple moving parts in a dynamic environment.
- Strong Communicator: Polished, professional, and upbeat whether you're talking face-to-face, on the phone, or over email.
- Fitness Enthusiast: A natural alignment with a health-conscious, active lifestyle.
- Flexible Team Player: Willingness to cover shifts that support our peak operational hours, including early mornings, evenings, or weekends.
PERKS OF JOINING THE TEAM
- Full access to Apex Life Club facilities and training zones.
- Exclusive discounts on gear, apparel, and partner brands.
- Be a foundational part of an elite, high-energy team culture from the ground up.
Pay: $16.00 - $18.00 per hour
Work Location: In person
