JOB
Recruitment Number 24-0074This recruitment is to fill (2) TWO immediate vacancies with the Audit, Quality Control and Research Office Division (ACQRO) of the State Department of Human Services (DHS).III Level: $4,388 to $5,555 per month (SR-16, Step C to I) IV Level: $4,742 to $6,003 per month (SR-18, Step C to I)Note: Hiring rates will be based on availability of funds, the applicant's qualifications, and other relevant factors.This continuous recruitment may be closed at any time. The notice of the last day to file applications will be posted on the State of Hawaii's Civil Service Job Opportunities Listing page of our website.
EXAMPLE OF DUTIES
Eligibility worker requires a specialized knowledge of public assistance programs and pertinent laws, rules, regulations and procedures, and the ability to apply this knowledge to determine the eligibility of individuals for public assistance.The Eligibility Worker III performs the full-range of eligibility determination work for public assistance programs; must know and apply a greater variety of program policies and procedures and eligibility requirements, and in addition must have a high degree of skill in interviewing and dealing with more complex human relationship factors resulting in part from the clients' total or nearly total lack of resources; and performs other related duties as assigned.The Eligibility Worker IV conducts case reviews, quality assurance, internal reviews or validation studies of eligibility determinations; or serves as assistant supervisor of a large unit; and performs other related duties as assigned.This position is located in in the Audit, Quality Control and Research Office Division (AQCRO) and is responsible for implementing the quality control review system for the Medicaid, the Supplemental Nutrition Assistance Program (SNAP), and any other state and federal program(s) administered by the State Department of Human Services (DHS). This position also conducts review of sample cases to determine correctness of categorical eligibility determinations, payment amount and fulfillment of program requirements in addition to determining whether errors found are work/agency or client errors and recommending corrective action. This position also requires sound interviewing techniques and thorough knowledge of public assistance programs and Federal Quality Control policies and procedures.
SUPPLEMENTAL INFORMATION
The State of Hawai'i complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodations in completing an application, any pre-employment testing, or otherwise participating in the selection process, please call 808-587-1111 for assistance.PUBLIC SERVICE LOAN FORGIVENESS (PSLF) PROGRAMThe PSLF Program is a federal program that is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans. To qualify, the individual must have made 120 qualifying payments while employed by a qualifying employer. For more information, please click: https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-serviceELECTRONIC NOTIFICATION TO APPLICANTSThe Department of Human Resources Development (HRD) will use electronic mail (email) to notify applicants of important information relating to the status and processing of their applications as part of our ongoing efforts to increase operational efficiency, promote the conservation of green resources, and minimize delays and costs.Please ensure that the email address and contact information you provide is current, secure, and readily accessible to you. We will not be responsible in any way if you do not receive our emails or fail to check your email-box in a timely manner. In addition, please be aware that you may no longer receive notification about applications submitted if you choose to disable the Job Application Emails feature in your Account Settings.TESTING INFORMATIONThe examination for this recruitment will be conducted on an unassembled basis where the examination score is based on an evaluation and rating of your education and experience. It is therefore important that your employment application provide a clear and detailed description of the duties and responsibilities of each position you held.In-person interviews and/or further testing in Hawaii may be required at the discretion of the hiring agency. If in-person interviews and/or further testing is a requirement, applicants who meet the minimum qualification requirements and are referred to the vacancy must be available to participate in person and at their own expense in this required phase of the selection process.Applicants are encouraged to submit their applications as soon as possible. In addition to employment availability and score, the referral of qualified applicants may be based upon other factors including date of receipt of application.CLICK HERE for further information about Equal Employment Opportunity, the Merit Civil Service System, Citizenship and other requirements, Reasonable Accommodation, Veterans Preference, Examination Requirements, and the State Recruiting Office's Levels of Review.
