Overview:
The Accounting Receivable Specialist provides accounting and clerical support to the accounting department.
Responsibilities:
- Assist with guest billing inquiries via phone and email.
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Respond to guest requests, inquiries, issues and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Assist with charging AV invoices.
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Respond to all chargeback inquiries in a timely manner.
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Process online e-store orders including gift cards and resort events.
- Collect F&B receipts daily.
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Responsible for filing BEO’s.
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Assist with any ad-hoc projects, as needed.
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Act with responsibility and confidentiality towards all company assignments, property, supplies, and equipment.
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Set up new receivable/master accounts in accordance with established credit policy.
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Reconcile open account status items.
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Support for timely collection and posting of payments.
Qualifications:
- Exceptional customer service skills.
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Sound judgment when multi-tasking.
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A strong sense of urgency.
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A calm and compassionate demeanor.
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Excellent problem-solving skills.
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The ability to work well under pressure.
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The ability to maintain confidentiality and respond quickly.
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Excellent written and verbal communication skills.
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Attention to detail.
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Resourcefulness and passion for research.
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Excellent organizational skills.
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Ability to meet strict deadlines.
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Professional in appearance and demeanor.
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Teamwork mentality.
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Ability to work a flexible schedule that may include evenings, weekends and/or holidays.
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Must have a passion for creating an exceptional experience for all guests.
Experience, Education, & Licensure:
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High school diploma or equivalent required.
- College degree preferred.
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Hotel accounting background preferred.
Compensation
Base Pay Start Rate: $27.42/Hr.
We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, disability benefits, and an employee assistance program. We have paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!
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