Key Responsibilities:
- Account Management/Business Development
o Build and maintain strong, long‑term relationships with key customer accounts
through consistent engagement, responsiveness, and value‑added support.
o Serve as the primary point of contact for assigned accounts, ensuring customer
satisfaction and loyalty.
o Identify opportunities to expand product adoption, increase share of wallet, and
introduce new solutions that align with customer needs.
o Develop structured account plans and execute growth targets for each key account.
o Conduct regular business reviews with accounts to assess goals, performance,
challenges, and future needs.
o Translate customer feedback into internal recommendations for product, pricing,
service, or process improvements.
o Maintain account profiles, activity logs, and pipeline opportunities in CRM tools.
o Use data to forecast account performance, identify trends, and prioritize actions.
- Drive Demand for All Products
o Drives downstream demand with contractors across both Exteriors and Outdoor
Living products
o Enables cross-selling opportunities to support Channel Managers
o Builds long-term contractor relationships through ongoing account engagement
and tailored product solutions, while driving material conversion with contractors,
and supporting other regional growth priorities.
Manage Dealer Relationships
o Acts as the primary dealer relationship owner for assigned accounts, ensuring
alignment to James Hardie priorities and enabling effective cross-sell execution
o Partners with dealers to launch campaigns, train sales teams, and connect
contractor demand to dealer programs
- Execute Market Segment Specialization
o Executes against defined sub-specialization (single family repair/remodel, single
family new construction, or multi-family new construction) by partnering to provide
product value that aligns with regional growth objectives
o Ability to tailor engagement and messaging to segment-specific needs
