Norwood, MA | Full-Time | Office-Based
Run the Office. Drive the Business.
An electrical home service company is looking for a highly organized, results-driven Office Manager to lead the day-to-day office operations of our growing service business. This role owns dispatch, customer experience, administrative workflows, and team performance — while building the scalable systems that drive efficiency and revenue.
If you thrive in a fast-paced environment, love creating order out of chaos, and take pride in running a tight operation, this role was made for you.
What You'll Do
- Oversee daily office operations including dispatch, scheduling, and workflow management
- Lead and develop the office team to deliver an outstanding customer experience
- Monitor KPIs and hold the team accountable to performance standards
- Build and refine systems and processes that improve efficiency and scalability
- Collaborate with field leadership on scheduling, logistics, and service delivery
- Handle escalated customer issues and ensure fast, professional resolution
- Manage administrative functions including reporting, payroll support, and communications
What We're Looking For
- 3+ years of operations or office management experience, preferably in a service business
- Strong leadership and team development skills
- Excellent organizational and multitasking ability
- Comfort with CRM and scheduling software
- Data-driven mindset with ability to track and act on metrics
- Professional communication skills and a customer-first attitude
What We Offer
- Competitive salary based on experience
- A leadership role with real authority and impact
- Growing company with room to advance
- Supportive ownership team that values operational excellence
Ready to Own It?
If you’re a sharp, driven operations professional ready to make an impact, apply today.
Equal Opportunity Employer. Veterans are encouraged to apply.
