About Twigs
Twigs is a successful, independently owned women’s boutique with locations in Madison and Brookfield, Wisconsin. We curate an edited collection of denim, apparel, handbags, jewelry, and lifestyle pieces from the brands you love — all thoughtfully selected for everyday life.
We are looking for an enthusiastic, organized, and service-driven Assistant Store Manager to join our team at Hilldale. This role is ideal for someone who is detail oriented, thrives in a fast-paced retail environment, loves fashion, and enjoys leading a team while creating meaningful customer connections.
What You’ll DoCustomer Experience & Team Leadership
- Create a welcoming, personalized shopping experience that builds lasting customer relationships
- Handle customer concerns with confidence, professionalism, and thoughtful discretion
- Participate in proactive customer outreach around new arrivals, events, etc.
- Lead by example on the sales floor through strong selling and styling behaviors
- Coach and develop team members through ongoing feedback and training
- Support recruiting, onboarding, and continued team development
- Share customer insights, best sellers, and opportunities with leadership
Visual Merchandising
- Help maintain an elevated and inspiring store environment that reflects the Twigs brand
- Execute visual merchandising standards with attention to detail and creativity
- Train staff on proper standards to maintain a clean, well presented store at all times
- Adjust merchandising based on sell-through, inventory flow, and customer trends
- Support floorsets, new product launches, and seasonal merchandising updates
Operations & Inventory
- Partner with the Store Manager to execute daily operational activities
- Ensure inventory is received accurately and in a timely manner
- Research and resolve inventory discrepancies
- Execute RTVs, scheduled audits, customer repairs, and backstock assessments
- Maintain operational organization and support ongoing operational training ensuring a clean and organized backroom
- Order store supplies as needed and communicate updates with the leadership team
Business Performance
- Understand store goals, sales trends, and business opportunities
- Utilize reporting tools to support customers and drive business decisions
- Assist with payroll processing and end-of-month reporting
- Partner with leadership on action plans based on business performance and trends
What We’re Looking For
- 2+ years of retail experience, including management or leadership responsibilities
- Passion for fashion, styling, and customer service
- Strong communication, organization, and problem-solving skills
- Ability to multitask and lead confidently in a fast-paced environment
- Experience with inventory management and retail operations preferred
- High comfort level using computers, POS systems, and digital retail tools
- Positive, collaborative attitude and a willingness to jump in wherever needed
Benefits
- Competitive compensation based on experience
- Monthly bonus potential
- PTO and paid holidays
- Healthcare available
- 401(k) match available
- Generous employee discount
If you love fashion, people, and building strong teams, we’d love to hear from you.
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
