Bob Weaver Auto is seeking a friendly, organized, and customer-focused Customer Service Representative (CSR) to support our Sales & Service Departments. This role serves as one of the first points of contact for customers and plays a key role in delivering an exceptional customer experience while providing administrative and operational support to the dealership team.
The ideal candidate enjoys helping people, thrives in a fast-paced environment, and is committed to professionalism and teamwork.
- Greet customers in person and by telephone in a friendly and professional manner.
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Provide a welcoming and positive first impression of Bob Weaver Auto.
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Answer incoming calls and direct customers to the appropriate department or team member.
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Assist customers with general questions and provide timely follow-up when needed.
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Maintain a clean, organized, and customer-friendly reception and waiting area.
- Schedule service appointments and confirm upcoming appointments.
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Assist with customer check-in and check-out processes.
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Support Service Advisors with administrative tasks and customer communications.
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Process payments and cashiering transactions accurately.
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Coordinate rental vehicles, loaner vehicles, and transportation needs as assigned.
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Scan, upload, and maintain service documents and invoices.
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Serve as the primary point of contact for inbound customer calls and perform outbound calls for appointment scheduling, follow-up, retention, and customer support.
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Assist in maintaining daily reports and records.
- Perform filing, scanning, and data entry tasks.
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Maintain accuracy and confidentiality of customer information.
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Support dealership events and special projects.
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Work collaboratively with Sales, Service, Parts, and Accounting departments.
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Perform additional duties as assigned to support dealership operations.
- Previous customer service, receptionist, administrative, or dealership experience preferred.
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Excellent verbal and written communication skills.
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Strong attention to detail and organizational skills.
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Ability to multitask and prioritize in a fast-paced environment.
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Professional appearance and positive attitude.
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Proficient with computers and basic office software.
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Ability to interact effectively with customers and fellow team members.
- Competitive compensation.
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Medical, Dental, Vision and Life Insurance benefits.
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401(k) Retirement Plan eligibility beginning on day one.
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Employee vehicle purchase program.
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Payment plans for personal vehicle repairs.
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Degrees at Work through Strayer University for employees and eligible family members.
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A family-owned and operated culture with over 42 years of serving Schuylkill County.
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Monday through Friday 9-6 and periodic Saturdays 9-5
Serving Schuylkill County with pride for over 42 years, Bob Weaver Auto is committed to providing an exceptional customer experience while creating opportunities for our employees to grow and succeed.
