POSITION: Digital Product Owner
Position Summary:
At Cambridge Savings Bank, our purpose is to have a positive impact on our customers, employees, and community's financial well-being. We are committed to exceeding expectations and having a strong commitment to diversity. The Digital Product Owner is a key member of the Digital Product team responsible for delivering exceptional digital experiences across consumer and business banking. This role partners closely with business, technology, and analytics partners to identify customer needs, define product capabilities, prioritize work, and deliver solutions that create value for customers and the bank.
Product assignments may evolve based on strategic priorities, making this an ideal opportunity for an experienced product professional who enjoys solving complex problems across multiple digital domains.
The successful candidate is customer-focused, highly collaborative, data-driven, and comfortable leading products within a regulated financial services environment.
Key Result Areas:
- Partner with business line owners to develop the vision, roadmap, and backlog for assigned digital products, aligning investments with customer needs and business strategy.
- Responsible for bringing defined product experiences to life and the successful delivery of digital customer capabilities.
- Represent the voice of the customer by using research, analytics, operational insights, and market trends to prioritize product opportunities.
- Partner with engineering, UX, operations, and third-party providers to deliver secure, scalable digital capabilities and continuously improve the customer experience.
- Influence cross-functional stakeholders and build alignment across business, technology, risk, compliance, and operations to drive product decisions.
- Measure product performance, identify opportunities for optimization, and use data to inform future roadmap decisions.
- Ensure products comply with enterprise governance, security, risk, and regulatory standards while maximizing the value of technology investments.
- Experience delivering consumer-facing web and mobile products, with a strong understanding of user experience principles and digital customer journeys.
- Perform additional duties as required.
Qualifications:
- 5+ years of experience in Product Ownership, preferably within banking or financial services.
- Bachelor’s Degree in business, technology, computer science, or related field.
- Strong understanding of Agile product development principles and backlog management.
- Ability to influence cross-functional teams and drive decisions without direct authority.
- Strong analytical, organizational, and problem-solving skills with a data-driven mindset.
- Effective communication skills including ability to explain complex issues and solutions to all levels of the organization.
- Proven time management and organization skills; able to balance multiple competing priorities.
- Proficiency with product management tools such as Jira and Confluence.
The above description covers the most significant major responsibilities but does not exclude other occasional responsibilities and accountabilities, the inclusion of which would be in conformity with the major purpose of this job.
Location: Hybrid/Waltham, MA
Salary Range: $125,000 - $155,000
The reasonably estimated salary for this role at Cambridge Savings Bank ranges from $125,000 - $155,000. Cambridge Saving Bank will determine actual compensation for the role based on factors including, but not limited to, the successful candidate’s skills, qualifications, and experience. In addition, Cambridge Savings Bank offers a wide range of comprehensive and inclusive employee benefits for full-time roles including healthcare, parental planning, mental health benefits, performance bonus opportunities, a 401(k) plan and match, flexible time off, and others.
Visa Sponsorship: Cambridge Savings Bank is unable to sponsor or take over sponsorship of an employment visa for this role at this time.
About Cambridge Savings Bank:
Cambridge Savings Bank is a full-service banking institution with over $7 billion in assets. As a mutual bank, CSB is committed to improving the quality of life of our employees, customers, and the communities we serve. One of the oldest and largest community banks in Massachusetts, Cambridge Savings Bank offers a full line of individual and business banking services across a robust Massachusetts-based branch network and through digital banking solutions for commercial, small business and consumer customers. To learn more about how we can meet your needs, visit us at cambridgesavings.com, or better yet, come meet us to help you make the most out of your banking relationship. Member FDIC. Equal Housing Lender. NMLS # 543370.
Cambridge Savings Bank is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.
