Housekeeper
Department: Housekeeping
Reports To: Director of Operations / Executive Housekeeper
Location: Old Greenwood – Truckee, California
Employment Status: Full-Time
Schedule: Must be available to work Fridays. Schedule includes weekends, holidays, and occasional evenings based on business needs.
Position Summary
At Old Greenwood, Housekeepers play a critical role in delivering the exceptional hospitality experience that East West Hospitality is known for. This position is responsible for maintaining the highest standards of cleanliness, presentation, and organization throughout guest residences, homeowner properties, and association common areas.
The Housekeeper ensures every residence is cleaned, inspected, and prepared to luxury hospitality standards while providing friendly, professional service to owners, guests, and fellow team members. Attention to detail, pride in workmanship, reliability, and a commitment to excellence are essential for success in this role.
Essential Responsibilities
· Follow room-by-room SOP
· Complete departure, arrival, stay-over, mid-week, and daily cleaning services.
· Complete scheduled warm-ups, trash & tidy services, and two-night departure cleans.
· Clean residences efficiently while consistently meeting East West Hospitality quality standards.
· Ensure every residence is guest-ready with exceptional attention to cleanliness, detail, and presentation.
· Restock amenities and linens
· Stage Unit for arrivals
· Inspect residences for maintenance concerns, safety issues, missing inventory, or damage, and report findings promptly.
· Document inventory counts and complete damage reports as required.
· Restock amenities, linens, and supplies to established standards.
· Ensure all kitchens, bathrooms, bedrooms, living areas, patios, and entryways are maintained to luxury hospitality expectations.
Common Areas
Maintain the cleanliness and appearance of all Old Greenwood Association common areas.
Clean and maintain East West Hospitality offices, housekeeping facilities, and employee workspaces.
Keep entrances, hallways, stairwells, and shared amenities clean, organized, and inviting.
Deliver linens, housewares, guest requests, and supplies to residences promptly.
Stock, organize, and maintain housekeeping storage areas.
Maintain accurate inventories of linens, amenities, and cleaning supplies.
Organize housekeeping closets and supply rooms daily.
Notify supervisors of inventory shortages or damaged equipment.
Equipment & Safety
· Properly operate, clean, and maintain housekeeping equipment.
· Maintain a clean, organized housekeeping cart at all times.
· Follow all OSHA, safety, and chemical handling procedures.
· Properly mix, label, store, and use cleaning chemicals according to manufacturer and company standards.
· Report safety hazards immediately.
Guest Service
· Greet guests and homeowners in a friendly, professional manner.
· Respond promptly and courteously to guest requests.
· Represent East West Hospitality with professionalism and integrity.
· Respect homeowner property and handle all furnishings and personal belongings with care.
· Immediately label, log, and submit all lost and found items according to company procedures.
Additional Responsibilities
Assist with deep cleaning projects as assigned.
Participate in seasonal cleaning initiatives.
Support other housekeeping team members during peak occupancy periods.
Assist other departments when operational needs require.
Facility Perform additional duties as assigned.
Qualifications
· Previous housekeeping experience in a hotel, resort, vacation rental, or luxury hospitality environment preferred.
· High attention to detail with a commitment to cleanliness and organization.
· Ability to work independently while contributing positively to a team environment.
· Strong work ethic and dependable attendance.
· Excellent customer service and communication skills.
· Ability to prioritize tasks and work efficiently in a fast-paced environment.
· Must be authorized to work in the United States.
· Valid driver's license preferred.
· Dependability and punctuality.
· Positive attitude.
· Teamwork and collaboration.
· Integrity and accountability.
· Respect for guest privacy and homeowner property.
· Commitment to continuous improvement.
Physical Requirements
This position requires the ability to:
Stand and walk for extended periods.
Frequently bend, kneel, reach, push, pull, and climb stairs.
Lift and carry up to 50 pounds regularly.
Operate housekeeping equipment including vacuums and carpet cleaning equipment.
Work indoors and outdoors in varying weather conditions.
Perform repetitive motions throughout the workday.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
East West Hospitality Service Standards
Every team member is expected to exemplify the East West Hospitality culture by:
Maintaining a professional appearance and positive attitude.
Greeting every guest with warmth and genuine hospitality.
Smiling and making eye contact.
Taking ownership of guest requests until resolution.
Demonstrating patience, professionalism, and respect.
Being knowledgeable about Old Greenwood, East West Hospitality services, and local attractions.
Anticipating guest needs whenever possible.
Communicating effectively with teammates.
Thanking every guest and homeowner for choosing Old Greenwood.
Benefits & Perks
Eligible full-time employees enjoy a comprehensive benefits package including:
Competitive Pay
Paid Time Off and Paid Sick Leave
Medical, Dental, and Vision Insurance
Accident and Life Insurance ristine retreats.
Pay: $24.98 per hour
Work Location: In person
