Job Overview
We are seeking a proactive and detail-oriented IT Operations Assistant to join our dynamic technology team. Primarily responsible for providing frontline IT Operations support through Level 1 ticket resolution, employee workstation setup and breakdown, onboarding/offboarding equipment support, hardware and software troubleshooting, and accurate asset tracking/management.
General purpose: This position is responsible for assisting with day-to-day IT operations, including responding to Level 1 support tickets, preparing and recovering user equipment, maintaining asset inventory records, troubleshooting common hardware/software issues, supporting approved account/access tasks, and documenting work in the ticketing and knowledge base systems.
Position responsibilities:
- Provide Level 1 technical support for employee hardware, software, peripherals, printers, network, and approved business applications.
- Receive, document, prioritize, troubleshoot, and resolve basic IT tickets.
- Set up, configure, label, test, deploy, break down, recover, and stage workstations, laptops, monitors, docks, phones/headsets, printers, and approved peripherals.
- Support employee onboarding by preparing assigned devices, completing approved setup steps, and confirming Day-1 readiness.
- Support employee offboarding by recovering equipment, documenting returns, completing assigned access-removal steps, and staging devices for secure wipe, storage, repair, redeployment, or disposition.
- Maintain accurate IT asset records, including asset tag, serial number, assigned user, location, condition, status, and lifecycle stage.
- Perform asset tagging, inventory updates, checkout/return tracking, storage organization, periodic physical audits, and discrepancy reporting.
- Assist in troubleshooting basic hardware, software, network, printer, using approved tools, SOPs, and escalation paths.
- Perform basic hardware support, cable management and replacements, peripheral swaps, equipment testing, and repair documentation when assigned.
- Maintain spare equipment and parts records; identify low-stock items, damaged equipment, aging assets, and reuse opportunities before new purchases.
- Help maintain IT documentation, including setup checklists, troubleshooting guides, asset-management procedures, ticket notes, and internal process documentation.
- Provide support during software/hardware setup, updates, employee training, and security best-practice reinforcement.
- Promote a culture of security awareness and promptly report suspected security incidents, missing equipment, unauthorized access, or policy exceptions.
- Participate in IT stand-ups and provide concise updates on completed work, blockers, inventory concerns, recurring issues, and next priorities.
- Maintains reliable attendance, fulfills job responsibilities, and meets individual and departmental KPI expectations.
- Demonstrates flexibility with work hours, schedules, and assigned duties when reasonably necessary to meet business needs, operational requirements, special events, staffing needs, or changes in workload.
- When business needs require, may be asked to adjust start times, end times, lunch schedules, or work assignments with reasonable notice whenever practicable.
- Perform other duties and responsibilities as assigned.
Essential skills and experience:
- Currently pursuing or recently completed a degree in Information Technology, Computer Science, or a related field/experience.
- Basic understanding of operating systems, especially Windows and macOS.
- Familiarity with Microsoft 365 applications.
- General knowledge of hardware, including PCs, laptops, monitors, docks, printers, headsets, cables, and peripherals.
- Basic understanding of networking concepts, printers, connectivity, and common endpoint troubleshooting.
- Basic understanding of VOIP, PBX, SIP, or RingCentral-style telephony platforms is a plus.
- Accurate data entry skills with strong attention to detail, especially for asset tags, serial numbers, user assignments, locations, and equipment status.
- Experience using spreadsheets, ticketing systems, or asset inventory tools for data collection and organization.
- Ability to clearly communicate issues, next steps, and resolutions to technical and non-technical team members.
- Strong written and verbal communication skills.
- Able to manage time effectively, prioritize support requests, and follow escalation procedures.
- Ability to document daily activity, ticket notes, inventory changes, and completed work in a concise and accurate manner.
- Able to work well in a team environment and assist where necessary.
- Flexibility to adapt to changing business needs and work schedules, including occasional evenings or weekends
Join us as an IT Operations Assistant to be part of a vibrant team dedicated to maintaining robust IT systems that empower our organization’s success!
Pay: $31,200.00 - $35,360.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
