About Us:
PDQ is a leading provider of high-quality industrial equipment and machinery solutions with a strong commitment to customer satisfaction, we offer rentals, sales and service to meet the needs of various industries. As we continue to grow and expand our presence, we are seeking a dynamic and motivated Inside Sales Representative to join our Sun Valley team.
Job Summary
An Inside Sales Rental Counter Representative plays a dual role, combining customer service with sales responsibilities in person and by phone. This position involves assisting customers at the rental counter, processing equipment or product rentals, and proactively engaging in inside sales activities to drive business
Responsibilities:
- Respond to inbound sales and rental inquiries via phone, email
- Make outbound calls to prospective and existing customers
- Identify customer needs and recommend appropriate equipment solutions
- Provide detailed product information, including features, benefits, pricing and safety items.
- Prepare and process sales/rental orders accurately and efficiently
- Follow up on quotes and leads to convert them into sales.
- Coordinate with the operations and sales team to ensure timely delivery of equipment
- Build and maintain strong relationships with new and existing customers
- Handle customer complaints and concerns with professionalism and escalate issues when necessary
- Ensure high levels of customer satisfaction through excellent service
- Maintain accurate records of customer interactions and sales activities in CRM systems
- Provide regular sales updates to Branch Manager
- Stay updated on product knowledge and industry trends
- Participate in training sessions to enhance product and sales knowledge.
Qualifications/Experience:
- Strong customer service skills and a customer-centric approach
- Excellent communication skills, both verbal and written
- Proficient in using CRM software, MS Office Suite and computer applications
- Strong problem-solving skills and attention to detail
- Ability to work independently and as part of a team
- High school diploma or GED; or equivalent industry work experience
- At least 2 years of yard experience (preferably in the equipment rental industry or at an equipment dealership)
- Proven experience in inside sales, preferably in the equipment industry
Benefits:
We take pride in elevating your family’s well-being with our generous benefits package.
- Affordable Medical/dental/vision (75% of medical covered)
- Health savings accounts
- Paid time off
- Retirement plan with match
- Life insurance
- Employee discounts
Job Type: Full-time
Pay: $25.00 - $27.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Compensation Package:
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Sun Valley, CA 91352 (Required)
Ability to Relocate:
- Sun Valley, CA 91352: Relocate before starting work (Preferred)
Work Location: In person
