Outbound Outreach Scheduler
HVAC & Air Duct Cleaning
About Apex Clean Air
Apex Clean Air is a growing HVAC and air duct cleaning company focused on providing excellent service and making a positive difference for our customers.
We are hiring a dependable, driven, and highly motivated Outbound Outreach Scheduler to join our office team. This is a performance-based position for someone who enjoys making calls, following up consistently, and turning customer interest into scheduled appointments.
This is not a position for someone who waits for the phone to ring. We need someone who is comfortable dialing throughout the day, managing multiple lead sources, and staying focused on daily goals and metrics.
What You Will Do
You will help keep our HVAC and air duct cleaning schedules full by:
- Making outbound calls to warm leads, existing customers, and prospective customers
- Following up with customers by phone, text, and email
- Monitoring multiple online lead portals and responding quickly to new opportunities
- Scheduling HVAC and air duct cleaning appointments
- Following up on missed calls, unscheduled leads, estimates, reschedules, and previous customer inquiries
- Working open availability and cancellation lists to help fill the schedule
- Communicating confidently and guiding each conversation toward a scheduled appointment
- Documenting every contact attempt and customer interaction accurately
- Managing lead pipelines so opportunities are not forgotten or left unfinished
- Meeting daily and weekly expectations for outbound calls, follow-up activity, booking rates, and scheduled appointments
These are primarily warm leads and customers who have previously expressed interest in our services. However, success requires confidence, persistence, and the willingness to make outbound calls throughout the entire shift.
The Right Person for This Role
Our ideal candidate:
- Is reliable, consistent, and on time
- Is not afraid to make outbound calls all day
- Is self-motivated and does not need constant reminders to stay productive
- Enjoys working toward measurable goals and performance metrics
- Understands that the last call of the day is just as important as the first
- Has excellent follow-up skills and finishes what they start
- Can stay organized while managing several lead portals and customer lists
- Is confident asking for the appointment
- Brings a positive, professional, and solution-focused attitude to work
- Accepts coaching and applies feedback
- Takes personal responsibility for results
- Remains focused and productive even when supervisors are not watching
- Is motivated by achievement, growth, and performance-based earning opportunities
Required Skills
- Strong verbal and written communication
- Professional and confident phone presence
- Excellent organization and attention to detail
- Ability to manage multiple leads, tasks, and follow-up deadlines
- Strong computer and data-entry skills
- Ability to learn our services and clearly explain their value
- Persistence without being pushy
- Strong time management and personal accountability
- Previous outbound calling, appointment setting, home-service scheduling, sales, or lead-management experience is preferred
Performance Expectations
This is a goal-oriented position. Performance will be measured using standards such as:
- Outbound call activity
- Speed and consistency of lead follow-up
- Number of scheduled appointments
- Booking and conversion rates
- Accuracy of notes and lead documentation
- Completion of assigned follow-up
- Attendance, punctuality, and reliability
Compensation will depend on experience and may include performance-based incentives tied to meeting established goals and metrics.
Schedule
Apex Clean Air operates Monday through Saturday from 7:00 a.m. to 7:00 p.m. Your assigned schedule will fall within those operating hours and may include Saturdays.
What We Offer
- A supportive and team-oriented work environment
- Professional training and coaching
- Clear goals and performance expectations
- Opportunities for growth, advancement, and increased compensation
- Benefits eligibility after the applicable waiting period
- A positive culture built on accountability, teamwork, and continuous improvement
Please Apply Only If You Are Reliable
Attendance and dependability are essential to this position. Our customers, teammates, and service professionals rely on the outreach team to respond quickly and keep the schedule moving.
We are looking for someone who shows up prepared, maintains a strong work attitude, stays focused, and gives consistent effort from the beginning of the shift through the final call of the day.
If you are motivated by goals, confident on the phone, persistent with follow-up, and ready to take ownership of your results, we would like to hear from you.
Pay: $18.00 - $27.00 per hour
Benefits:
- Health insurance
- Paid time off
Work Location: In person
