Join Our Team!
Hoffman Equipment is seeking a highly organized and customer-focused Parts and Service Administrative Coordinator to support our Medford, NY location. This position serves as the first point of contact for customers and visitors while providing administrative support to our Parts and Service departments.
The ideal candidate thrives in a fast-paced environment, enjoys helping customers, and can effectively manage multiple priorities while maintaining accuracy and attention to detail.
What You'll Do
Customer Service & Front Office Support
- Greet customers and visitors and ensure they receive prompt, professional assistance
- Answer and direct incoming phone calls while providing exceptional customer service
- Assist with customer inquiries and help resolve parts and service-related concerns
- Follow up with customers to ensure their needs are addressed and issues are resolved
Parts & Service Department Support
· Serve as an administrative point of contact for customers, gathering information and directing inquiries to the appropriate parts or service team members.
- Process work orders, purchase orders, invoices, packing slips, and related documentation
- Coordinate with vendors and customers regarding order status and delivery updates
- Support scheduling, tracking, and administrative functions for branch operations
- Maintain accurate records and documentation to support efficient operations
Administrative Support
- Prepare reports, spreadsheets, and branch-related documentation
- Review and process timecards and other administrative paperwork
- Coordinate office supply orders and general office organization
- Communicate with customers, vendors, and internal teams as needed
- Help maintain a professional, organized office environment
What We're Looking For
Qualifications
- 1-3 years of experience in an administrative, customer service, dispatch, or office support role
- High school diploma or equivalent
- Experience in a dealership, equipment, service, parts, transportation, construction, or fleet environment is a plus
Skills & Abilities
- Excellent communication and customer service skills
- Strong organizational skills and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency with Microsoft Office applications
- Comfortable learning new software and business systems
- Team-oriented with a positive, professional attitude
What We Offer
Compensation
- Salary range: $50,000 - $60,000 per year, based on experience and qualifications
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) Plan
- Safe Harbor Employer Contribution after one year of employment
- Paid Vacation Time
- Paid Holidays
- Opportunities for Training and Professional Development
- Stable, Full-Time Employment with a Well-Established Company
- Collaborative and Supportive Team Environment
Why Join Hoffman Equipment?
At Hoffman Equipment, we value teamwork, integrity, accountability, and exceptional customer service. We are committed to creating a supportive work environment where employees can grow, contribute, and succeed.
Apply today to join the Hoffman Equipment team in Medford, NY!
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Application Question(s):
- As the first step in our hiring process, please complete the Culture Index survey using the link below. After completing the survey, return to Indeed to submit your application.
Survey Link: https://go.cultureindex.com/p/aHv194oJam
- Have you completed the Culture Index survey using the link provided above?
Yes
No
Experience:
- Administrative: 1 year (Required)
Work Location: In person
