We’re looking for a Customer Success Representative who’s passionate about helping customers succeed and get lasting value from our product or service. You don’t need years of experience—what matters most is that you’re a strong communicator, a proactive problem-solver, and someone who builds trust through every interaction.
Salary starts at $29 per hour
Support customers via email, chat, and phone, ensuring a smooth and positive experience
Proactively assist with onboarding, setup, and common use cases
Troubleshoot issues and escalate when needed, ensuring timely resolution
Track and document all interactions in our CRM or support tools (e.g. Zendesk)
Follow up with customers to ensure satisfaction and continued success
Collaborate with internal teams to resolve product feedback and improve the customer journey
Help identify opportunities to improve retention, engagement, and product adoption
Excellent written and verbal communication skills
Empathetic, patient, and committed to helping others succeed
Tech-savvy and quick to learn new systems and platforms
Detail-oriented, dependable, and able to manage multiple conversations
Comfortable working in a fast-paced, customer-focused environment
