Crescent Tek is a growing Managed Service Provider serving businesses across the greater New Orleans area. We’re committed to delivering enterprise-grade IT solutions with a personal touch — and we’re looking for a sharp, experienced Level 3 Engineer to join our team.
What You’ll Do
- Serve as the escalation point for Level 1 and Level 2 technicians, resolving complex technical issues efficiently
- Design, implement, and maintain network infrastructure including firewalls, switches, and wireless systems (Cisco/Meraki experience a plus)
- Manage and support Microsoft 365, Azure AD, and on-premise Active Directory environments
- Administer virtualization platforms (VMware, Hyper-V)
- Handle server builds, migrations, and ongoing maintenance
- Respond to and resolve escalated tickets within SLA commitments using ConnectWise
- Build and maintain automations using Rewst to streamline internal and client-facing workflows
- Leverage Augmentt to manage, audit, and optimize Microsoft 365 SaaS environments
- Participate in on-call rotation for after-hours support as needed
- Document configurations, procedures, and network changes thoroughly
- Proactively identify risks and recommend improvements to client environments
What We’re Looking For
- 5+ years of hands-on IT experience, with at least 2 years in an MSP environment
- Strong troubleshooting skills across Windows Server, networking, and cloud platforms
- Experience with Microsoft 365 administration and Azure
- Solid understanding of networking fundamentals (TCP/IP, VLANs, routing, VPN)
- Familiarity with ConnectWise Manage or similar PSA/RMM platforms
- Hands-on experience with Rewst for workflow automation and process orchestration
- Experience with Augmentt for SaaS management and Microsoft 365 visibility
- Excellent communication skills — you’ll be client-facing at times
- Ability to manage multiple priorities in a fast-paced environment
Bonus Points For:
- Cisco/Meraki certifications or hands-on experience
- Security certifications (CompTIA Security+, CISSP)
- Experience managing hardware EOL planning and migrations
- Familiarity with AI tools and how to apply them in an MSP context — whether for automation, documentation, or improving service delivery
- Prior experience building AI-assisted workflows or prompting tools like ChatGPT/Claude into day-to-day operations
Compensation & Benefits
- Salary: $95,000 – $105,000 depending on experience
- Health and dental insurance
- Paid time off + holidays
- Certification reimbursement and training budget
Why Join Us
At Crescent Tek, you won’t be a ticket monkey. You’ll have real ownership over client environments, room to grow, and a team that values your expertise. We embrace modern tooling — including automation and AI — so you’ll be working smarter, not just harder. If you’re tired of being underutilized and want to work somewhere your skills actually matter — we’d love to talk.
How to Apply
Submit your resume and a brief note about your MSP experience.
Thank you !
Job Type: Full-time
Pay: $95,000.00 - $105,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
Work Location: Hybrid remote in Metairie, LA 70002
