Work, Serve, Thrive. With the City of Durham
Advance in your career while making a real difference in the community you serve.
Hiring Range: $52,606 – $63,926
Hours/Schedule: Full-time with benefits, 40 hours per week, 12 hour shifts, 4 hours of administrative work time, and a 6 week rotational schedule. Shift hours will remain the same unless an employee discusses a change. Responders will work one out of every three weekends. They will also have a six to seven day break every six weeks (built into their schedule). More information on schedule will be given during the interview process. Salaries are determined based upon your education and/or relevant certifications and work experience.
Timeline: The start date for this position will be September 8th, 2026
In 2022, the Durham Community Safety Department (DCSD) launched four 911 crisis response programs—collectively known as HEART (Holistic Empathetic Assistance Response Teams). Please visit our website and dashboard, watch this CNN clip, listen to this NPR segment, or read this piece from The Assembly. In 2025, DCSD has added a new division focused on Stabilization Services. This expansion represents an exciting new phase in DCSD’s development—and a thrilling opportunity to pair alternative response programs with stabilization services that can better support Neighbors.
ABOUT THE ROLE
DCSD is currently hiring EMTs for our Community Response Teams. However, there may be some minimal overlap with our Care Navigation Team. Please review the program descriptions below.
- The Community Response Team (CRT) program sends two or three-person teams—consisting of a Crisis Response Clinician, a Peer Support Specialist, and an EMT—to 911 calls for service involving behavioral health and quality of life related concerns. Note that CRT responds in-person without law enforcement. EMTs are encouraged to regularly engage with residents through the provision of medical care and screening to our Neighbors. They are also asked to provide creative and supportive intervention and de-escalation in collaboration with their teammates.
