JOB The 911 Telecommunicator receives, processes, and dispatches emergency and non-emergency calls for police, fire, EMS, and other public safety services. This position requires strong multitasking skills, quick decision making, and the ability to remain effective in unpredictable, high-pressure situations.
EXAMPLE OF DUTIES
The intent of this job description is to provide a representative summary of the primary duties and responsibilities performed by incumbents in this position. The duties and responsibilities described are not a comprehensive list and may change with or without notice. Incumbents must be able to perform the essential function of the position with or without reasonable accommodation.
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Receives emergency and non-emergency calls and obtains pertinent information to determine the type and level of service required
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Dispatches police, fire, EMS, and other emergency units to locations requiring assistance, relaying accurate incident information; maintains communication with field units on assignment
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Monitors the activity of multiple public safety radio frequencies
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Operates a variety of communications equipment, including radio consoles, telephones, computer systems, and alarm monitoring equipment
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Remains professional, calm, and courteous during communications with members of the public and emergency personnel
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Enters, updates, and retrieves information from a variety of computer systems, including Microsoft Office and CAD
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Creates and maintains accurate records, logs, and reports
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Reads and interprets maps and maintains familiarity with major roads, streets, industrial areas, public buildings, and the general geographic location of the covered service area
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Maintains current understanding of public safety policies and procedures for the Department of Emergency Management, police, fire, EMS, and other emergency service providers
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Maintains confidentiality of non-public records and makes available all data and information deemed a public record by the North Dakota Century Code.
