Office Manager / Case Manager
The Office Manager/Case Manager provides administrative leadership and direct client support to individuals with disabilities who require assistance with daily living, community integration, and access to services. This position is responsible for overseeing office operations, maintaining client records, coordinating services, ensuring compliance with program requirements, and supporting individuals in achieving their personal goals while promoting independence, dignity, and quality of life.
Essential Duties and Responsibilities
Office Management
- Ensure compliance with organizational policies and applicable regulations.
- Manage schedules, appointments, and calendars for staff and clients.
- Monitor office supplies and coordinate purchasing as needed.
- Oversee daily office operations and administrative functions.
Case Management
- Advocate for clients' rights, choices, and personal goals.
- Assist clients in accessing medical, social, educational, vocational, and community resources.
- Conduct assessments to identify client needs, goals, and support requirements.
- Coordinate services with healthcare providers, family members, guardians, community agencies, and other support teams.
- Develop, implement, and monitor individualized service plans.
- Monitor client progress and document services provided.
- Participate in team meetings, case reviews, and planning sessions.
- Respond appropriately to client concerns, emergencies, or changes in support needs.
- Serve as the primary point of contact for assigned individuals receiving services.
Client Support and Advocacy
- Assist with problem-solving and connecting clients to available resources.
- Build positive relationships with clients, families, and community partners.
- Foster a respectful, inclusive, and person-centered environment.
- Maintain confidentiality and protect client information.
- Support individuals in maximizing independence and community participation.
Qualifications
- Ability to pass all required background clearances and health screenings.
- Associate's or Bachelor's degree in Human Services, Social Work, Psychology, Healthcare Administration, Business Administration, or a related field preferred.
- Experience coordinating services with healthcare providers, Regional Centers, community agencies, families, and support teams.
- Experience working with adults with developmental, intellectual, physical, or behavioral disabilities.
- Knowledge of privacy and confidentiality requirements applicable to medical and client records, including HIPAA and California confidentiality standards.
- Minimum of 2 years of experience in case management, disability services, social services, healthcare coordination, or a related field.
Pay: $26.00 - $32.00 per hour
Work Location: In person
