Join the Miracle-Ear Team!
Miracle-Ear, America's leading provider of hearing healthcare, is seeking an energetic, compassionate, and customer-focused Patient Care Coordinator to join our Naples, Florida team.
This is much more than a front desk position it's an opportunity to make a meaningful difference in people's lives while supporting a successful, patient-focused sales team. If you enjoy building relationships, helping others, and thrive in a fast-paced environment, we'd love to meet you.
As the Patient Care Coordinator, you will partner closely with the Hearing Aid Specialist to create an exceptional patient experience from the first phone call through ongoing follow-up care. You'll play a key role in supporting patient care, driving office growth, and ensuring every patient feels welcomed, valued, and confident throughout their hearing healthcare journey.
Responsibilities
- Deliver outstanding customer service to every patient, both in person and over the phone
- Schedule and confirm patient appointments while maintaining an organized and
- efficient calendar
- Support the Hearing Aid Specialist by creating qualified appointment opportunities and helping the office achieve its sales goals
- Build lasting relationships with patients through proactive follow-up calls and
- ongoing communication
- Educate patients on services, products, financing options, and the benefits of better hearing
- Maintain accurate patient records and perform general office administration
- Assist with patient check-in, check-out, payments, and insurance documentation
- Help coordinate marketing initiatives, recall campaigns, and community outreach efforts
- Work as a collaborative team member dedicated to providing an exceptional patient experience
Outstanding communication and interpersonal skills
- A genuine passion for helping people
- Strong computer and organizational skills
- Comfortable working toward office performance and patient satisfaction goals.
- Previous customer service, healthcare, retail, or sales support experience is preferred but not required
- Positive attitude, professional appearance, and strong attention to detail
What We Offer
- Full-time position (Monday–Friday, 40 hours per week)
- Starting pay of $17.00 per hour plus bonus incentives
- Performance-based bonus opportunities
- Paid vacation and holidays
- Comprehensive training
- Opportunity for career growth within a nationally recognized hearing healthcareorganization
If you're passionate about patient care, enjoy supporting a high-performing team, and want to make a positive impact every day, we encourage you to apply!
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- Paid time off
- Paid training
- Uniform allowance
Education:
- High school or equivalent (Required)
Experience:
- Office: 5 years (Preferred)
Language:
Work Location: In person
