Assistant Store Manager – Dunkin' & Mitten Mart | Grayling, MI
Are you a natural leader who thrives in a fast-paced environment and enjoys developing a great team? Join our Dunkin' & Mitten Mart in Grayling, MI, where you'll help lead both a nationally recognized coffee brand and a busy convenience store serving our local community.
As an Assistant Store Manager, you'll partner with the Store Manager to create an exceptional guest experience, coach and develop employees, maintain high operational standards, and drive store performance. This is a hands-on leadership role for someone who enjoys motivating others, solving problems, and leading by example.
If you're looking for an opportunity to grow your leadership career with a company that values teamwork, accountability, and outstanding customer service, we'd love to hear from you!
Responsibilities Include:
- Lead team meetings, along with General Store Manager
- Oversee Dunkin' Brand Training Programs, schedule, train, validate, certify team, and shift lead staff
- Ensure Dunkin' Brand standards, recipes and systems are executed
- Create and maintain a guest focused culture in the restaurant
- Review guest feedback results and implement action plans to drive improvement
- Communicates restaurant priorities, goals and results to restaurant team members
- Execute new product rollouts including training, marketing and sampling where applicable
- Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws
- Control costs to help maximize profitability
- Completion of inventory on a periodic basis as determined by Franchisee
- Support Store Manager in completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards
- Support Store Manager in assigning staff and deployment
- Support to Store Manager in completion of supplier and other vendor orders
- Conduct self-assessments and corresponding action plans
- Ensure restaurant budget is met as determined by Franchisee
- Manages cash over/short in restaurant and ensures team members are following franchisee’s cash management policies
- Recruit, hire, onboard and develop restaurant team members
- Assist team and shift lead performance appraisal process
- Coach restaurant team members to drive sales, improve profitability and guest satisfaction
Key Competencies
- Good analytical skills and business acumen
- Works well with other in a fun fast paced team environment
- Being on time and time management skills
- Demonstrates honesty and positive attitude
- Willingness to learn and embrace change
- Ability to train and develop a team
- Guest focused
- Problem solving
- Motivating others
Working Conditions:
- Standing on feet
- Repetitive motion including bending, stooping and reaching
- Lifting packages (if applicable)
- Wearing a headset (if applicable)
- Working in a small space
Education:
- High school or equivalent (Preferred)
Experience:
- Restaurant: 2 years (Preferred)
- Management: 2 years (Preferred
- Basic computer skills
- Basic math and financial management
- Previous leadership experience in retail, restaurant, or hospitality
License/Certification:
- Driver's License (Preferred)
- Servsafe
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Paid training
Shift:
- Day shift
- Evening shift
- Night shift
Work Location: In person
