Medbill: The Preferred DME Billing Resource! Join our team today!!
Medbill is a Durable Medical Equipment (DME) billing company. We work diligently on DME billing issues for our clients. We are looking for full-time Patient Care Specialists to do the same.
Most of our employees work from homes all across the United States. Would you love to have the opportunity to work inches from your kitchen? If you have a great work ethic, can be successful, accountable, and proactive in the comfort of your own residence read on to see if Medbill is for you!
At Medbill, we expect results and in return you will have an excellent benefit package, opportunities to learn and grow and challenging work.
Work Life Balance:
- Parental Leave
- Paid and Personal Time Off
- Paid Holidays
- Floating Holiday
Health and Wellness:
- Medical Insurance- (Premium cost sharing between Medbill and the employee)
- Vision and Dental Insurance- (Premium 100% company paid for employee)
- Short-Term and Long-Term Disability- (Premium 100% company paid for employee)
- Health Savings Account- HSA (Employer contribution)
- Corporate Chaplains of America- free resource to all employees and their loved ones
- Employee Assistance Program
Company Culture:
- Employee Work Anniversary Recognition
- Cares Team- recognition/support with life events such as birthdays, loss, natural disasters, etc.
- Dress Code: Business casual on top and Sweatpants or PJs on bottom
- Open dialogue
- Collaboration and Team work
- Focusing on our company growth with career development and training
Compensation:
- Competitive Salaries
- Company paid Life Insurance
- 401k/Roth with company matching
How does this sound so far? Are you the next Medbill employee? Apply today!
Reports To: Patient Care Lead
Location: Remote
Employment Type: Full-Time Hourly, Non-Exempt
Main Job Tasks and Responsibilities
- Answer incoming calls and make return calls to patients as needed from voicemail or customer requests
- Maintain professional tone while providing answers to patients regarding outstanding balances, payment plans, etc.
- Maintain up-to-date billing system
- Carry out all collection activities according to specific deadlines and filing limits
- Monitor customer account details for non-payments, delayed payments and other irregularities
- Research and resolve payment discrepancies
- Maintain up-to-date patient files and records
- Investigate and resolve customer and patient queries
- Gain an extensive knowledge of all payor guidelines and processes
- Communicate with clients and patients via phone, email or mail
Education and Experience
- Experience patient billing and collections
- DME accounts receivable experience
- Customer service experience a must
- Knowledge of office administration and procedures
- Proficient in relevant computer software
Key Competencies
- Attention to detail and accuracy
- Good verbal and written communication skills
- Organizational skills
- Information management
- Critical Thinking (problem analysis and problem-solving skills)
- Team member
- Sense of urgency
- Customer service skills
Medbill Culture
At Medbill, our Core Values are People, Act with Integrity, Collaborate, Respect, Innovate, and Advance. These values guide every aspect of our work so we can foster an environment where each team member is valued and heard while contributing to our mission of operational excellence.
Medbill is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable law.
Pay: $14.00 - $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid sick time
- Paid time off
- Parental leave
- Vision insurance
- Work from home
Application Question(s):
- Are you comfortable completing a background check in accordance with local/state laws and regulations? (Response required for application review)
- Are you comfortable with the pay range of $14-16/hr? (Response required for application review)
Experience:
- DME: 1 year (Required)
- Medical billing: 1 year (Required)
- Patient care: 2 years (Required)
- Customer service: 1 year (Required)
Work Location: Remote
