At Thorne, we work to deliver high-quality, science-backed solutions to empower individuals to take a proactive approach to their well-being. Each day begins with a mission to help others discover and achieve their best health. We count on our team members to challenge and push the boundaries to make that happen. At Thorne, you’ll be joining a team of more than 750 passionate individuals committed to our cause of providing superior health solutions at every age and life stage.
The Quality Associate II is responsible for supporting and maintaining Thorne's Quality Management System (QMS) by ensuring quality processes are executed effectively and in compliance with regulatory requirements and company standards. This role manages product certification activities and supports key quality systems, including Change Control, Corrective and Preventive Actions (CAPA), deviations, customer complaints, nonconforming materials, and internal audits.
Working collaboratively across Quality, Operations, Regulatory Affairs, Product Development, and Supply Chain, the Quality Associate II serves as a key partner in driving continuous improvement, maintaining product quality, and supporting operational excellence. The ideal candidate has a strong understanding of quality systems and regulatory requirements, exceptional organizational skills, and the ability to manage multiple priorities while effectively coordinating with internal stakeholders, contract manufacturers, and third-party certification bodies to ensure projects are completed accurately and on schedule.
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Manage Thorne's third-party product certification programs by coordinating activities with certification bodies, internal stakeholders, and contract manufacturers to ensure timely product certifications and ongoing compliance.
- Administer key Quality Management System (QMS) processes, including Deviations, Nonconforming Materials (NCM), Change Control, Corrective and Preventive Actions (CAPA), customer complaints, and product certifications.
- Support the stability program by coordinating sample submissions, facilitating data reviews, compiling stability results, and preparing final reports.
- Participate in customer complaint investigations and quality issue resolution by gathering data, coordinating cross-functional reviews, and supporting timely corrective actions.
- Develop, revise, and maintain Standard Operating Procedures (SOPs), controlled documents, forms, and related quality documentation to ensure compliance with current regulations and best practices.
- Conduct quality reviews of new products, processes, and documentation to ensure compliance with GMP requirements, regulatory standards, and internal quality expectations.
- Participate in internal audits and inspections, supporting audit readiness and the implementation of corrective actions as needed.
- Collaborate with cross-functional teams to identify process improvement opportunities, streamline quality systems, and drive continuous improvement initiatives.
- Generate, analyze, and maintain quality metrics, KPI reports, status updates, and other management reporting to monitor quality system performance.
- Complete ERP and ETQ system activities related to quality processes, including Nonconforming Material (NCM) management and associated documentation.
- Serve as a quality resource by providing guidance to employees on quality systems, GMP requirements, and quality-related problem solving.
- Maintain compliance with applicable GMP, FDA, OSHA, and other regulatory requirements, as well as all company policies and quality standards.
- Exercise sound judgment by identifying potential quality risks and escalating or stopping processes when product quality or regulatory compliance may be compromised.
- Support a culture of quality, collaboration, continuous improvement, and operational excellence while performing other duties as assigned.
Education & Experience
- High school diploma or GED required; Associate's or Bachelor's degree in a scientific discipline, Quality, Manufacturing, or a related field preferred.
- Experience supporting Quality Assurance, Quality Systems, Manufacturing, or Regulatory functions within a GMP-regulated environment preferred.
- Experience with quality management systems, including Deviations, CAPA, Nonconforming Materials (NCM), Change Control, and document control, is preferred.
- Experience working with ERP and electronic Quality Management Systems (eQMS), such as ETQ, is preferred.
Technical Knowledge
- Working knowledge of Good Manufacturing Practices (GMP), FDA regulations, and quality management principles.
- Ability to interpret technical documentation, Standard Operating Procedures (SOPs), specifications, and regulatory requirements.
- Proficiency with Microsoft Office Suite and the software applications required to support quality operations.
- Ability to prepare clear, accurate, and timely reports, documentation, and quality records.
Core Competencies
- Strong organizational and project coordination skills with the ability to manage multiple priorities and meet deadlines.
- Excellent analytical and problem-solving skills, with the ability to identify issues, recommend practical solutions, and support continuous improvement initiatives.
- Strong attention to detail and commitment to accuracy in documentation and quality processes.
- Effective verbal and written communication skills, with the ability to collaborate across cross-functional teams and communicate technical information clearly.
- Ability to work independently while exercising sound judgment in a fast-paced, regulated environment.
- Strong interpersonal skills with the ability to build positive working relationships and influence others in support of quality objectives.
- Demonstrated initiative, adaptability, and a commitment to continuous learning and operational excellence.
- Ability to remain in a stationary position for extended periods and move throughout office, laboratory, manufacturing, and warehouse environments as needed.
- Ability to read, analyze, and review printed and electronic documents.
- Ability to communicate effectively with colleagues and stakeholders.
- Ability to work in a moderate-noise environment and perform the physical requirements associated with a manufacturing and office setting.
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Competitive compensation
- 100% company-paid medical, dental, and vision insurance coverage for employees
- Company-paid short- and long-term disability insurance
- Company- paid life insurance
- 401k plan with employer matching contributions up to 4%
- Gym membership reimbursement
- Monthly allowance of Thorne supplements
- Paid time off, volunteer time off and holiday leave
- Training, professional development, and career growth opportunities
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
Thorne is the leader in science-backed health and wellness solutions committed to helping individuals live healthier longer. As the top recommended clinical brand by healthcare practitioners, Thorne offers a comprehensive range of products including nutritional supplements and health tests designed to meet the unique needs of individuals at every stage of life. Founded in 1984, Thorne products are formulated with the highest-quality ingredients, supported by clinical research, and rigorously tested to ensure purity, potency, and efficacy. Thorne is trusted by 47,000+ health-care professionals, thousands of professional athletes, more than 100 professional sports teams, multiple U.S. National Teams, and more than five million consumers. For more information, visit Thorne.com.
THORNE IS AN EQUAL OPPORTUNITY EMPLOYER
