Company:
Logitrac is a dynamic and innovative organization dedicated to providing advanced solutions that drive operational excellence for businesses. Focused on delivering top-tier services and support, Logitrac leverages cutting-edge technology to address real-world challenges in logistics and operations. With a commitment to customer satisfaction and continuous improvement, Logitrac fosters a collaborative and growth-oriented work environment. The company is headquartered in Plano, TX, and prioritizes excellence in all aspects of its operations.
Role Overview:
The Support Specialist serves as the day-to-day technical resource for our clients, resolving configuration issues, enabling new features, and ensuring the platform is functioning as intended across all active accounts. This role works closely with both the Implementation and Customer Success teams to address client needs in real time.
Key Responsibilities:
Troubleshoot and resolve platform configuration issues reported by dealership clients
Enable and configure alerts such as day-sitting notifications, customer expired alerts, no-contract departure alerts, and odometer-based alerts
Build and schedule reports including the Sitting Vehicles Report and Pending Pay reports
Manage and update client CRM records including contacts, titles, and user permissions
Assist with DMS integration troubleshooting across platforms such as CDK and MyKarma
Support the setup and management of Hypertolls and Merchant features
Serve as an escalation point for client-facing issues that require backend access
Document support interactions and flag recurring issues to the product team
Qualifications:
1-3 years of experience in a technical support or SaaS support role
Strong problem-solving skills and ability to work efficiently under pressure
Familiarity with fleet management, automotive, or dealership software preferred
Ability to communicate technical concepts clearly to non-technical users
Experience with HubSpot or a similar CRM platform required
Experience working within ticketing systems and CRM platforms
Please note: This is a fully onsite position requiring in-office attendance five days per week.
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
Application Question(s):
- 1. Tell me about a time a customer was frustrated because the same problem kept coming back, even after you thought it was fixed. What did you do?
- 2. How do you approach learning a new tool or system well enough to troubleshoot it, when there's no one available to just tell you the answer?
- 3. Describe a time you had to explain something technical to someone who wasn't technical at all. How did you make sure they actually understood?
Work Location: In person
