Responsibilities:
- Greet and welcome guests in a friendly, professional, and guest-focused manner
- Complete check-in and check-out processes accurately and efficiently
- Answer phone calls and respond to guest inquiries in a timely and professional manner
- Provide information about hotel amenities, services, and local attractions
- Handle guest requests, concerns, and complaints with professionalism and urgency
- Maintain accurate guest records and reservations:
- Document all guest requests (room location, proximity, special needs, etc.)
- Communicate clearly with guests when requests cannot be guaranteed
- Review reservations for accuracy prior to arrival
- Room assignment and preparation:
- Assist with room assignments, ensuring special requests (ground floor, pets, medical needs) are reviewed and accommodated when possible
- Prepare registration materials, including required forms (ex: pet forms when applicable)
- Cash handling and reporting:
- Accurately handle cash transactions and balance drawers at the end of each shift
- Review and verify transactions to resolve discrepancies before shift close
- Daily reporting and documentation:
- Complete all required log book entries each shift, including:
- Shift checklists
- Key sign-outs
- Required logs and notes
- Maintain detailed and accurate notes for guest moves, incidents, and shift activity
- Print and complete required reports (ex: Action Manager reports) and ensure items are properly cleared
- Guest billing and folio accuracy:
- Update guest folios at check-in, including email addresses and billing details
- Ensure all required information is entered at time of arrival (do not leave for next shift)
- Payment and policy enforcement:
- Collect and verify valid payment methods for all reservations, including incidental cards for prepaid stays
- Follow hotel policies consistently while maintaining a guest-friendly approach
- Maintain a clean, organized, and professional front desk area at all times
- Assist with administrative duties including filing, data entry, and record keeping
- Laundry
- Cleaning and maintaining public spaces
- Cross-department support and communication:
- Communicate effectively with housekeeping, maintenance, and restaurant teams
- Help ensure shared spaces (such as laundry and back-of-house areas) remain clean and organized
Skills & Qualifications:
- Strong hospitality mindset with a commitment to exceptional guest service
- Excellent verbal and written communication skills
- Professional phone etiquette
- Ability to multitask and work in a fast-paced environment
- Strong attention to detail and organizational skills
- Ability to problem-solve independently and handle guest concerns with professionalism and tact
- Confidence in enforcing hotel policies while maintaining a positive guest experience
- Basic computer skills and ability to learn property management systems (PMS)
- Previous hotel or customer service experience preferred
- Familiarity with front desk systems and night audit procedures is a plus
- Bilingual or multilingual skills are a plus but not required
Additional Expectations:
- Weekend and holiday availability required
- Ability to work independently and as part of a team
- Willingness to assist in multiple areas of the hotel as business demands
- Opportunity for growth within the hotel and company
About the Role:
This position offers the opportunity to work in a fast-paced, team-oriented hospitality environment where attention to detail and guest service are key. Team members play an essential role in creating a welcoming and efficient experience for every guest.
We are looking for individuals who are dependable, detail-oriented, and take pride in delivering a high-quality guest experience.
Job Type: Part-time
Pay: From $14.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
