Customer Service Representative / Dispatcher
Location: Lake Station, IN (On-site)
Pay: Starting at $16.00 per hour, based on experience and qualifications
Job Type: Full-time
Schedule: Monday–Friday, 8-hour shift, 6:45 AM start time
Rare Opportunity with an Established Northwest Indiana Company
Openings with our company are rare. We are a stable, established Northwest Indiana business seeking a dependable, highly organized Customer Service Representative / Dispatcher to join our team in a key front-office role.
Opportunities like this are uncommon because our team members tend to stay with us. We value reliability, teamwork, accountability, and creating an environment where people can build lasting careers.
This position is much more than answering phones. You will serve as a central communication hub for our company, coordinating customer interactions, scheduling, dispatching, invoicing, recordkeeping, and administrative functions that help keep daily operations running smoothly.
We are not looking for someone to simply fill a seat. We are looking for a dependable professional who wants to become an important part of our team for the long term.
This position requires significant training and hands-on experience to become fully proficient. Learning our systems, procedures, customers, and operations takes time, and we are committed to investing in the right person. In return, we are seeking an individual who is interested in building a long-term career and growing with our company.
What Success Looks Like
Success in this role requires:
· Exceptional attention to detail
· Strong organizational and multitasking skills
· Professional communication with customers, coworkers, and management
· A positive attitude and willingness to work collaboratively
· The ability to accept constructive feedback, coaching, and ongoing training
· Reliability, accountability, and ownership of responsibilities
· A commitment to accuracy and follow-through
This is a detail-critical position. Small errors can have a significant impact on scheduling, invoicing, customer communication, and daily operations. Candidates who take pride in accuracy, organization, and thoroughness will thrive in this role.
This position reports directly to the Team Lead and ultimately to Upper Management.
Responsibilities
· Answer incoming calls and provide outstanding customer service
· Schedule appointments and coordinate dispatching of field personnel
· Track daily operations and maintain accurate records
· Prepare, process, and manage invoicing and administrative paperwork
· Maintain customer files and documentation with a high degree of accuracy
· Resolve customer concerns professionally and efficiently
· Follow established procedures and communication protocols
· Support office operations and assist with additional duties as needed
· Work occasional additional hours when business needs require
Qualifications
· High school diploma or equivalent required
· Customer service experience preferred
· Dispatching, scheduling, or office experience preferred
· Microsoft Outlook and Microsoft Word experience required
· Microsoft Excel experience is a plus
· Strong phone, communication, and problem-solving skills
· Ability to prioritize tasks and manage multiple responsibilities throughout the day
· Ability to work professionally and collaboratively with coworkers, supervisors, and management
· Receptive to constructive feedback and continuous improvement
· Reliable transportation to Lake Station, IN
· Consistently present, prepared, and ready to begin work by 6:45 AM
Who We’re Looking For
The ideal candidate is:
· Seeking a long-term position with opportunities for growth and development
· Highly detail-oriented and organized
· Dependable and accountable
· Comfortable working in a busy, fast-paced environment
· Team-focused and willing to support coworkers when needed
· Open to learning, coaching, and continuous improvement
· Professional, respectful, and customer-focused
· A morning person who enjoys starting the day early
· Someone who takes ownership of their work and follows through on commitments
This role often requires balancing phone calls, scheduling, customer requests, dispatching, invoicing, and administrative tasks throughout the day. The right candidate enjoys staying organized, focused, and productive while managing multiple priorities.
A Note About Our Office Cats
Our office is home to several cats. They are part of our workplace environment, and this is their home. They are not going anywhere. Applicants should be comfortable working in an office where cats are present every day.
What We Offer
· Starting pay from $16.00 per hour, based on experience and qualifications
· Paid training
· Benefits after a waiting period
· Paid time off after a waiting period
· Full-time employment
· Long-term stability with an established local company
· A position with meaningful responsibility and the opportunity to grow your skills and knowledge over time
How to Apply
Apply through Indeed.com or our website:
youngplumbing.com/careers
To demonstrate attention to detail, please include the phrase “Detail Matters” somewhere in your application.
Thank you for your interest. We are currently reviewing applications and plan to begin scheduling interviews starting June 11, 2026.
If selected to move forward in the process, you can expect to hear from us regarding available interview times beginning that week. We appreciate your patience and look forward to connecting with qualified candidates.
Pay: From $16.00 per hour
Application Question(s):
- Willing to pass our skills and typing assessments.
Experience:
- Dispatch: 2 years (Preferred)
- Clerical Administraion: 2 years (Preferred)
- Microsoft Office: 2 years (Preferred)
Work Location: In person
