Front Desk Assistant
Maa Crystal Dental / Crystal Dental Care
402 E Zavala St Suite 1
Crystal City, TX 78839
Position Overview
Maa Crystal Dental / Crystal Dental Care is seeking a friendly, organized, and dependable Front Desk Assistant to join our dental team. The Front Desk Assistant plays a vital role in creating a welcoming experience for patients while ensuring smooth daily operations of the office. This position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced healthcare environment.
Key Responsibilities
Patient Reception & Customer Service
- Greet patients warmly and professionally upon arrival
- Check patients in and verify personal and insurance information
- Ensure patient forms and medical history are updated
- Provide excellent customer service and address patient inquiries
Scheduling & Phone Management
- Answer incoming phone calls professionally and promptly
- Schedule and confirm patient appointments
- Manage appointment reminders and follow-ups
- Maintain an organized and efficient daily schedule
- Respond to patient messages and appointment requests
Insurance & Administrative Support
- Verify dental insurance eligibility and benefits
- Collect copays, balances, and process payments
- Assist with treatment plan presentations when needed
- Maintain accurate patient records in the practice management system
- Coordinate with clinical staff to ensure smooth patient flow
Office Organization
- Keep the reception area clean, professional, and welcoming
- Maintain patient files and office documentation
- Assist with daily office opening and closing procedures
- Support team members to ensure efficient office operations
Qualifications
- Previous dental office experience preferred but not required
- Strong communication and interpersonal skills
- Excellent organizational and multitasking abilities
- Basic knowledge of dental insurance is a plus
- Proficiency with computers and office software
- Ability to work well in a team-oriented environment
- Bilingual (English/Spanish) preferred but not required
Skills & Attributes
- Professional and friendly demeanor
- Strong attention to detail
- Dependable and punctual
- Ability to handle confidential patient information responsibly
- Positive attitude and willingness to learn
Work Environment
Maa Crystal Dental / Crystal Dental Care is a patient-centered dental practice providing comprehensive dental services including general dentistry, orthodontics, and dental implants. Our team is committed to delivering high-quality care in a welcoming and supportive environment.
Pay: $13.00 - $22.00 per hour
Work Location: In person
