Title: Customer C.A.R.E. Specialist
Location: Greensboro, NC
Pay Rates: $12 - 16 per hour
Employment Type: Full-Time
About All American Pet Resorts - Greensboro:
All American Pet Resorts is a growing franchise, and our goal is to make Greensboro the flagship location. To do so we will strive to "Create A Remarkable Experience (C.A.R.E.)" for our customers, the dogs we care for, and our staff. The four cornerstones to making this a reality are 1) providing top-tier animal care, 2) being customer service focused, 3) practicing honesty, integrity & mutual respect, and 4) working with an entrepreneurial spirit.
Job Summary:
The objective of this role is to provide impeccable customer service. Customer C.A.R.E. Specialists will be the face of the organization. You will greet guests, answer phones, manage reservations, and post on business social media outlets. Your love for animals and excellent customer service skills will help ensure that every customer and dog has a positive experience at our resort.
Prior forward facing customer service experience is a must for this position. Our customers have high expectations on the level service they receive at our business, and we aim to exceed their expectations every time they walk through the door.
Key Functions & Responsibilities:
- Greet and welcome customers and their pets with a warm and friendly attitude
- Answer phone calls, emails, text messages, and in-person inquiries in a professional and timely manner
- Schedule and manage reservations for boarding, daycare, dog training and grooming services
- Handle check-ins and check-outs, including processing payments and providing necessary paperwork
- Maintain accurate records of customer and pet information
- Assist with general administrative tasks, such as data entry and inventory management
- Communicate effectively with the K9 C.A.R.E. team to ensure smooth operations
- Address client concerns and resolve issues in a courteous and efficient manner
- Ensure the front desk and lobby are are clean, organized, and presentable
- Provide prospective customers with informative tours of the facility
Qualifications:
- High school diploma or equivalent required, College education preferred
- Previous experience in a customer service role required
- Strong communication and interpersonal skills
- Comfortable working in a fast-paced environment and handling multiple tasks simultaneously
- Basic computer skills, familiarity with Gingr software is a plus
- A passion for animals and a commitment to providing excellent customer service
- Reliable and punctual with a strong work ethic
- Flexibility to work weekends, holidays, and varying shifts as needed
This Company is an equal employment opportunity employer.
We adhere to a policy of making employment decisions without regard to
race, color, religion, sex, sexual orientation, national origin, citizenship, age or disability.
We assure you that your opportunity for employment with this Company depends solely on your qualifications.
Job Types: Full-time, Part-time
Pay: $12.00 - $16.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Shift:
People with a criminal record are encouraged to apply
Application Question(s):
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Required)
Ability to Commute:
- Greensboro, NC 27409 (Required)
Work Location: In person
