We are a fast-paced, high-volume ophthalmology practice dedicated to providing exceptional eye care to our community. Our team is growing, and we are seeking a professional, detail-oriented Patient Services Representative to join us in delivering a superior patient experience.
The Patient Services Representative serves as the first point of contact for our patients and plays a critical role in ensuring a smooth and welcoming front-office experience. The ideal candidate is organized, compassionate, and thrives in a busy clinical environment.
Key Responsibilities:
- Greet patients warmly and check them in for appointments
- Schedule and confirm appointments via phone, email, or patient portal
- Verify insurance coverage and obtain necessary authorizations
- Collect co-pays and process payments accurately
- Maintain patient records and ensure confidentiality per HIPAA regulations
- Handle high call volumes professionally and efficiently
- Communicate with medical staff to coordinate patient care and scheduling
- Address patient inquiries with empathy and accuracy
Qualifications:
- Minimum 1–2 years of experience in a medical office, preferably ophthalmology or high-volume specialty care
- Familiarity with electronic medical records (EMR) systems; experience with Nextech is a plus
- Strong communication and organizational skills
- Ability to multitask in a fast-paced environment
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Uniform allowance
Ability to Commute:
- Fort Wayne, IN 46845 (Required)
Ability to Relocate:
- Fort Wayne, IN 46845: Relocate before starting work (Required)
Work Location: In person
