Position Summary
DURAPAC USA Inc. is seeking a highly organized and customer-focused Internal Sales Support Person to join our team in Fort Worth, Texas. This role is responsible for supporting the sales team through customer service, quotation preparation, order processing, and coordination with operations. The successful candidate will play a key role in ensuring a seamless customer experience while contributing to the company's sales growth and operational efficiency.
Key Responsibilities
- Provide day-to-day support to external sales representatives and distributors and customers.
- Outbound tele sales calls to new prospects
- Respond to customer inquiries regarding products, pricing, availability, and order status.
- Prepare and follow up on quotations, proposals, and sales documentation.
- Process sales orders accurately and efficiently within company systems.
- Coordinate with purchasing, warehouse, and logistics teams to ensure timely order fulfillment.
- Maintain customer records and update CRM systems.
- Assist with customer account management and relationship development.
- Monitor outstanding quotations and proactively follow up to convert opportunities into sales.
- Support inventory inquiries and communicate lead times to customers.
- Resolve customer issues and coordinate solutions in a professional and timely manner.
- Generate sales reports and assist with sales performance tracking.
- Support marketing initiatives, product launches, and promotional campaigns as required.
- Maintain a strong understanding of DURAPAC and or industrial products and applications to provide technical sales support.
Qualifications
Required
- High school diploma or equivalent.
- 2+ years of experience in sales support, customer service, inside sales, or order processing.
- Strong communication and interpersonal skills.
- Excellent organizational skills and attention to detail.
- Proficiency with Microsoft Office Suite (Outlook, Excel, Word, and Teams).
- Ability to manage multiple priorities in a fast-paced environment.
- Strong problem-solving skills and customer-focused mindset.
Preferred
- Experience in industrial equipment, hydraulic tools, manufacturing, or distribution industries.
- Experience using ERP and CRM systems.
- Technical aptitude and ability to understand industrial products and applications.
Key Competencies
- Customer Service Excellence
- Sales Administration
- Proactive approach
- Attention to Detail
- Communication Skills
- Time Management
- Team Collaboration
- Problem Solving
- Adaptability
- Initiative and Follow-Through
Physical Requirements
- Ability to work in an office environment for extended periods.
- Occasional lifting of sales materials or product samples up to 25 lbs.
What We Offer
- Competitive salary and benefits
- Paid time off and company holidays
- Retirement savings plan
About DURAPAC USA Inc.
DURAPAC USA Inc. is a leading supplier of high-quality hydraulic tools, lifting equipment, workshop solutions, and industrial products serving customers across a wide range of industries. We are committed to delivering exceptional products, technical expertise, and customer service that help our customers achieve safe and efficient operations.
Pay: $23.55 - $26.44 per hour
Benefits:
- 401(k) matching
- Health insurance
- Paid time off
Education:
- High school or equivalent (Required)
Experience:
- sales, customer service, or order processing: 2 years (Required)
- industrial, hydraulic, manufacturing: 1 year (Preferred)
Work Location: In person
