Overview
We are seeking a dynamic and experienced Hotel General Manager to lead our hospitality team and oversee all aspects of hotel operations. This pivotal role requires a passionate leader who excels in hospitality management, guest relations, and team supervision. As the Hotel General Manager, you will be responsible for ensuring exceptional guest experiences, optimizing revenue, managing financial operations, and maintaining high standards of service across all departments. Your leadership will help the property succeed by fostering a positive work environment and implementing strategic initiatives aligned with our brand’s vision of excellence.
Duties
- Oversee daily hotel operations, including front desk, housekeeping, food and beverage services, and maintenance to ensure seamless guest experiences.
- Supervise and manage hospitality teams, including hiring, training, performance evaluations, and human resources functions to build a motivated and efficient staff.
- Implement and uphold hotel guest service standards to deliver exceptional customer service and guest satisfaction.
- Manage hospitality operations budgets, including revenue management, expense control, and financial planning to maximize profitability.
- Utilize property management systems (PMS) and hospitality reservation systems to optimize booking processes and improve operational efficiency.
- Lead revenue management strategies by analyzing market trends, adjusting pricing, and developing promotional initiatives to increase occupancy rates.
- Maintain effective communication with team members through managerial communication skills while fostering a collaborative work environment.
- Ensure compliance with hotel policies, safety regulations, and property standards while handling guest relations issues promptly and professionally.
- Oversee night audit procedures and multi-line phone systems to ensure accurate financial reporting and excellent phone etiquette.
- Monitor hotel guest service standards across all departments, including front desk operations, guest services, and resort amenities if applicable.
Qualifications
- Proven experience in hotel management or hospitality leadership roles with supervising experience in a fast-paced environment.
- Strong knowledge of hotel management principles including revenue management, financial operations, budgeting, and human resources.
- Excellent leadership skills with the ability to manage hospitality teams effectively while motivating staff toward shared goals.
- Multilingual or bilingual abilities are highly desirable to enhance guest interactions in diverse markets.
- Proficiency in property management systems (PMS), hospitality reservation systems, and resort experience is preferred.
- Exceptional customer service skills with a focus on exceeding guest expectations and maintaining high hotel guest service standards.
- Experience managing hospitality operations budgets with a solid understanding of financial management practices.
- Strong managerial communication skills paired with the ability to handle guest relations diplomatically.
- Knowledge of front desk operations, including multi-line phone systems, night audit procedures, and phone etiquette, is advantageous.
Join us as we strive to deliver memorable experiences for our guests through outstanding leadership! This paid position offers an exciting opportunity to shape the future of our hotel while advancing your career in the vibrant hospitality industry.
Pay: $65,000.00 - $75,000.00 per year
Work Location: In person
